RIYA PHILIP
SASKATOON,SK
Summary
Dynamic professional with a proven track record,enhancing operational efficiency and customer satisfaction. Skilled in business development and verbal communication, adept at leading teams and implementing effective training programs. Specializes in elderly care and housekeeping, consistently achieving high guest service scores through meticulous attention to detail and robust problem-solving abilities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Supervisor
FAMILY PIZZA
SASKATOON , Saskatchewan
10.2022 - Current
- Implemented new operational procedures, increasing efficiency.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Trained new employees on company policies and procedures.
Disability Support Worker
CREST
London, Ontario
02.2020 - 09.2022
- Assisted in developing self-care skills such as personal hygiene practices.
- Instructed clients on proper use of adaptive equipment such as wheelchairs and walkers.
- Recorded patient temperature, pulse and blood pressure to monitor health and well-being.
- Lifted, moved and adjusted clients to ambulate individuals for diverse needs.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
Housekeeping Supervisor
FAIRWINDS RETIREMENT RESIDENCE
Sarnia, Ontario
05.2019 - 01.2021
- Communicated guest service scores to drive improvement and higher guest satisfaction.
- Developed training programs for existing housekeepers on topics such as proper sanitation techniques or emergency procedures.
- Performed periodic deep cleaning tasks in order to maintain high hygiene standards.
- Ensured that all safety protocols were followed by staff when using equipment such as vacuums or chemicals.
- Collaborated with multiple departments to maximize workflow and efficiency.
Education
MBA - International Business Management
Lambton College
Sarnia, ON04-2021
BBA - BACHELOR OF COMMERCE
EMS MEMORIAL COLLEGE OF APPLIED SCIENCE
INDIA, KERALA03-2018
Skills
- Lifting and transferring
- Community activities
- Housekeeping
- Elderly care
- Documentation and reporting
- Verbal and written communication
- Business development
- Data entry
Certification
- CPR AND FIRST AID LEVEL C
Timeline
Supervisor
FAMILY PIZZA
10.2022 - Current
Disability Support Worker
CREST
02.2020 - 09.2022
Housekeeping Supervisor
FAIRWINDS RETIREMENT RESIDENCE
05.2019 - 01.2021
MBA - International Business Management
Lambton College
BBA - BACHELOR OF COMMERCE
EMS MEMORIAL COLLEGE OF APPLIED SCIENCE
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