Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Riya Pathania

Riya Pathania

Oakville,ON

Summary

Dedicated professional with 6 years of retail and customer service in a fast-paced customer facing environment. Proficient in operational planning, data analysis, and reporting, utilizing tools such as Power BI to develop insightful dashboards and support decision-making. Experienced in developing scalable processes using dashboards and dispatching tools. Eager and committed to contribute to the organization's success while being aligned with the company's values as an Omni Last Mile Lead Analyst.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Ecommerce And Operations Department Manager

Walmart Canada
01.2023 - Current
  • Conducting and supervising operations in the department for sustainability of orders and quality assurance
  • Trained to work independently and manage 45+ associates at a time to ensure productivity and that policies and procedures are being followed
  • Constantly working towards our Ship from Store (SFS) operations to support and fulfill orders outside of our store
  • Proven ability to execute strategic initiatives that align with organizational objectives and drive growth in the Omni Channel and eCommerce sectors
  • Skilled in managing relationships with vendors, service partners, and stakeholders, ensuring accountability and effective communication
  • Have successfully managed various delivery channels, including curbside pickup, home delivery, and in-store fulfillment, leveraging Walmart's Last Mile Delivery systems and platforms
  • I have worked closely with teams across the store to implement best practices hence enhancing OMNI with and through the store's success.

OMNI Customer Fulfillment Associate

Walmart Canada
11.2022 - 01.2023
  • Picking, Assembling, Packing, Documenting and Delivering Online Grocery orders to the customers
  • Attentively listening to customers' pleas and conflicts and peacefully and respectfully resolving them with my interpersonal skills
  • Ensuring sanitation and strict adherence to the safety and food standards and thus making sure that the customer receives fresh and edible products
  • Helping other fellow associates and managers from other departments in the store with their tasks in times of urgency.

Assistant Store Manager

Dollarama
07.2022 - 12.2022
  • Responsible for operations, relationship management, Inventory, hiring, scheduling and cash management at the store
  • Managed performance of team members by conducting performance appraisals and recommending promotions
  • Reduced shrink by developing culture of loss prevention and working closely with senior management hence improving return processes and upgrading store layout
  • Planned and optimized warehouse work processes to improve fulfillment system efficiency
  • Created and drafted reports sharing progress, insights and areas of opportunities to senior management and stakeholders.

Supply Chain Analyst

Amazon Inc.
08.2019 - 03.2021
  • Operations management, account handling of all the customers, inventory control, refund, sale and supply management
  • Comprehensive understanding of logistics and supply chain processes, enabling effective coordination and management of resources
  • Experienced in leveraging Power BI to design and maintain interactive dashboards that provide actionable insights and real-time monitoring of key performance indicators
  • Proficient in using analytical tools to identify trends, forecast needs, and develop strategies that enhance overall operational performance
  • Skilled in managing end-to-end supply chain processes, including inventory management, demand forecasting, and supplier coordination.

Education

Global Supply Chain Management -

Lambton College
Mississauga, ON
12.2022

Bachelor in Commerce in Honors -

Panjab University
06.2019

Skills

  • Proficient in Power Point, MS Office Suite, Word, Excel
  • Skilled in developing and utilizing dashboards and reporting mechanisms to enhance strategic planning and operational efficiency
  • Experienced in using Power BI and other analytical tools to develop dashboards that provide real-time insights
  • Experience in managing relationships with vendors, service partners, and internal stakeholders, ensuring accountability, effective communication, and alignment with business goals
  • Competent in conducting audits, including carrier invoice audits, and ensuring compliance with industry regulations

Certification

Advanced Career Skills in Data Analytics, 03/01/24

Languages

English
Full Professional
French
Elementary

Timeline

Ecommerce And Operations Department Manager

Walmart Canada
01.2023 - Current

OMNI Customer Fulfillment Associate

Walmart Canada
11.2022 - 01.2023

Assistant Store Manager

Dollarama
07.2022 - 12.2022

Supply Chain Analyst

Amazon Inc.
08.2019 - 03.2021

Global Supply Chain Management -

Lambton College

Bachelor in Commerce in Honors -

Panjab University

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Riya Pathania