Riya Patel
Riverside
Summary
Detail-oriented Supply Chain professional with a Master’s degree and hands-on experience in warehouse operations, ERP systems (SAP), procurement analytics, and transportation logistics. Proven ability to lead teams, streamline workflows, and optimize supply chain performance. Strong background in WMS, inventory control, and project implementation in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Operation Hub Supervisor
UPS
11.2024 - Current
- Supervised Package Handlers, ensuring safety, productivity, and attendance compliance.
- Trained and developed teams, maintaining high standards in accuracy, customer service, and efficiency.
- Lead teams of 5+ handlers, enforcing OSHA safety protocols and improving shift productivity.
- Coordinate transportation schedules and dock assignments to streamline inbound/outbound logistics.
- Implemented employee development plans, training, and performance evaluations.
- Fostered a team-oriented environment with proactive communication and collaboration.
- Managed resources to optimize output and operational efficiency.
Supply Chain Intern
Thermo Fisher Scientific
01.2024 - 05.2024
- Utilize advanced spend analytics and procurement tools to analyze and manage indirect spend across various categories, identifying cost-saving opportunities and optimizing supplier relationships.
- Collaborate with dedicated category management teams to outline preferred and primary suppliers by category, ensuring alignment with organizational goals and procurement strategies.
- Identify top suppliers and sites for each division based on indirect spend, leveraging data insights to prioritize supplier relationships and streamline procurement processes.
- Assisted in SAP, ERP data entry and reporting to ensure accurate supplier and procurement records, supporting end-to-end visibility in spend management.
- Gained hands-on experience with SAP, ERP modules related to procurement and supplier information management, contributing to real-time data accuracy and workflow efficiency
Customer Service Associate
Teleperformance Global Services Private Limited
09.2021 - 06.2022
- Collaborated with the Flipkart Back Office team to support various aspects of the supply chain.
- Managed customer service inquiries related to supply chain processes and ensured smooth communication and coordination within the supply chain network.
- Worked closely with team members to address and resolve supply chain-related issues and contributed to enhancing overall customer satisfaction through efficient supply chain operations.
Education
Master’s - supply chain management
Fairleigh Dickinson University
Hackensack, NJ05.2024
Post Graduation Diploma - Import Export Management
B.K. School of Management
Ahmedabad, Guj07.2021
Bachelors - business administration
L.J. Institute of Management
Ahmedabad, Guj03.2020
Skills
- Data Analysis,
- Inventory Management,
- Logistics Management,
- Procurement and Sourcing,
- Quality Control,
- Supply Chain Software,
- Problem-Solving,
- Critical Thinking,
- Negotiation,
- Project Management,
- Attention to Detail,
- Customer Focus
- Teamwork and collaboration
- Problem-solving
- Organizational skills
- Team leadership
- Problem-solving abilities
- Excellent communication
- Critical thinking
Timeline
Operation Hub Supervisor
UPS
11.2024 - Current
Supply Chain Intern
Thermo Fisher Scientific
01.2024 - 05.2024
Customer Service Associate
Teleperformance Global Services Private Limited
09.2021 - 06.2022
Post Graduation Diploma - Import Export Management
B.K. School of Management
Bachelors - business administration
L.J. Institute of Management
Master’s - supply chain management
Fairleigh Dickinson University
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