RIYA PATEL
Toronto,ON
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Jumbo Steel Mills Ltd
09.2023 - 01.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Administrative Assistant
Lab and Allied
02.2022 - 09.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
Education
Ontario College Certificate - Pre-Health Sciences Pathway
Humber Institute of Technology And Advanced Learning
Toronto, ON08-2025
High School Diploma -
Shree Cutchi Leva Patel Samaj School
Nairobi, Kenya08-2024
Skills
- Customer service
- Data entry
- Record keeping
- Team collaboration
Languages
English
Full Professional
Certification
- ICDL(International Certificate of Digital Literacy) 2024-Aug
- First Aid Certification
Timeline
Customer Service Representative
Jumbo Steel Mills Ltd
09.2023 - 01.2024
Administrative Assistant
Lab and Allied
02.2022 - 09.2022
Ontario College Certificate - Pre-Health Sciences Pathway
Humber Institute of Technology And Advanced Learning
High School Diploma -
Shree Cutchi Leva Patel Samaj School
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