Riyaben Patel
Sault Ste. Marie,ON
Summary
Dedicated and compassionate individual with a strong educational background in health sciences and experience in various work environments. Skilled in customer service, organization, and teamwork. Proficient in Microsoft Office and adaptable to new software systems and terminology. Committed to professionalism, discretion, and community service. Eager to contribute a positive attitude and passion for learning.
Overview
6
6
years of professional experience
Work History
Flooring Sales Specialist
The Home Depot
04.2021 - Current
- Assisted customers in selecting appropriate flooring materials based on their preferences, budget, and space requirements.
- Coordinated logistics for delivery and installation of flooring materials, ensuring a smooth process from start to finish.
- Followed up with customers to assess satisfaction, answer questions, and resolve concerns.
- Managed approximately 30 incoming calls, emails, and faxes per day from customers.
Team Member Nights
Tim Horton's
06.2023 - 08.2023
- Provided excellent customer service during night shifts
- Maintained a clean and organized work environment
- Worked efficiently and effectively as part of a team in a fast-paced setting
- Worked different stations to provide optimal coverage and meet production goals.
Manager
Soji Enterprises
02.2019 - 11.2020
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
Volunteer/Intern
Spine Clinic Africa
10.2018 - 09.2020
- Handled patient records, maintaining accurate documentation
- Communicated with field staff to coordinate daily assignments
- Gained valuable insight into the medical sector
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Education
Bachelor of Science - Biology
Algoma University
Sault Ste. Marie, ON05-2024
Certificate - Health Sciences
Sheridan College Institute of Technology And Advanced Learning
Mississauga, ON08-2021
High School Diploma -
Arya Vedic Secondary School
Nairobi,Kenya08-2018
Skills
- Strong communication and interpersonal skills
- Excellent customer service and problem-solving abilities
- Attention to detail and accuracy
- Organizational and time management skills
- Flexibility and adaptability to changing situations
- Empathy and understanding for patients' needs
- Professionalism and discretion when handling confidential information
- Proficiency in Microsoft Office programs (Outlook, Word, Excel)
- Ability to learn and adapt to new software systems and pharmaceutical terminology
Accomplishments
- Participated in community service activities as a member of the Lions Club Nairobi, organizing events for children and conducting food drives
- Earned a silver award for successfully completing a 3-day hiking and camping trip as part of a school-organized event, showcasing adaptability and resilience
Languages
English
Full Professional
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Swahili
Full Professional
Timeline
Team Member Nights
Tim Horton's
06.2023 - 08.2023
Flooring Sales Specialist
The Home Depot
04.2021 - Current
Manager
Soji Enterprises
02.2019 - 11.2020
Volunteer/Intern
Spine Clinic Africa
10.2018 - 09.2020
Bachelor of Science - Biology
Algoma University
Certificate - Health Sciences
Sheridan College Institute of Technology And Advanced Learning
High School Diploma -
Arya Vedic Secondary School
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