Riya Modi
Greater Sudbury,ON
Summary
The objective is to seek an environment where my presence makes a difference. I aim to upgrade my knowledge, enhance my skills, and realize my potential. I will contribute to broadening the organization in the best possible way. I wish to work in a dynamic organization that will contribute to my professional and personal growth.
Overview
2
2
years of professional experience
Work History
Team Member
Tim Horton's
03.2024 - Current
- Provide exceptional customer service by taking orders accurately and efficiently.
- Prepare and serve food and beverages following Tim Horton's' quality standards.
- Operate the cash register, handle transactions, and maintain an organized checkout area.
- Keep the restaurant clean and sanitized, including dining areas, kitchen, and restrooms.
- Collaborate with team members to ensure smooth operations and uphold Tim Horton's' reputation for quality and service.
Customer Service Representative
Indigo Books & Music
03.2024 - Current
- Assistance with helping customers explore music, books, and other items while making suggestions and responding to their questions.
- At the checkout counter, quickly and accurately process transactions, accept payments, and provide receipts.
- Maintain a clean and organized store environment, including shelves, displays, and common areas.
- By responding to complaints, resolving problems, and guaranteeing a pleasurable shopping experience, provide exceptional customer service.
- Professional cooperatively as a team to maintain Indigo's service standards and maintain a healthy work atmosphere.
Customer Service Sales Floor Associate
Walmart
05.2023 - 12.2023
- Assist customers in finding products, getting solutions to their questions, and dealing with their concerns.
- Retain the sales floor and display order and cleanliness.
- Run payments through the cash register and provide courteous assistance to customers at the register.
- Make sure about enough inventory by restocking the shelves.
- Collaborate with other team members to maximize store productivity and maintain customer service standards.
Administrative Assistant
Jai Jalaram Investment
08.2022 - 03.2023
- Exhibit a keen understanding of clients' needs and concerns by actively listening to analyze their requirements.
- To guarantee that clients meet payment deadlines, proactive communication tactics, such as regular reminders, were implemented.
- Exemplify strong communication skills in understanding clients' concerns and effectively guiding them through appropriate solutions.
- Maintained high confidentiality and integrity in handling clients' sensitive information.
Education
Post-Graduate Certificate - Professional Accounting Practice
Cambrian College of Applied Arts And Technology
Greater Sudbury, ON04.2025
Post-Graduate Certificate - Human Resource Management
Cambrian College of Applied Arts And Technology
Greater Sudbury, ON02.2024
Bachelor in Commerce (Honors) - Financial Management
K.P College of Commerce
Surat, Gujarat, India 06.2022
Skills
- Customer Service
- Cash Handling
- Complaint resolution
- Sales and Marketing
- Computer Skills
- Account Management
- Creativity and Innovation
- Money Handling
- Teamwork and Collaboration
- Clear Communication
Languages
English
Full Professional
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Additional Information
I was Enrolled in the Capstone Project from Cambrian College during the third semester of the Human Resource Management program.
Timeline
Team Member
Tim Horton's
03.2024 - Current
Customer Service Representative
Indigo Books & Music
03.2024 - Current
Customer Service Sales Floor Associate
Walmart
05.2023 - 12.2023
Administrative Assistant
Jai Jalaram Investment
08.2022 - 03.2023
Post-Graduate Certificate - Professional Accounting Practice
Cambrian College of Applied Arts And Technology
Post-Graduate Certificate - Human Resource Management
Cambrian College of Applied Arts And Technology
Bachelor in Commerce (Honors) - Financial Management
K.P College of Commerce
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