Summary
Overview
Work History
Education
Skills
Timeline
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Riya Middha

Charlottetown,PE

Summary

Customer service professional with strong ability to multi-task, prioritize, and manage time effectively. Interested in the position of Customer Service Representative, offering ability to handle high volume calls, active listening skills, and proven ability to resolve customer complaints in a professional manner. A communications professional looking for work in a company. I'd like to use my public relations expertise and pursue my interest.

Overview

5
5
years of professional experience

Work History

Financial and Technical Services Representative

Hinduja Global Solutions
10.2023 - Current
  • Managing incoming calls that are received from our clients' customers by following an established call process flow, asking the right questions to determine the nature of query
  • Responding to incoming customer queries regarding billing, payments, existing and new services, promotions and offers, upgrade or downgrade of services, payments, Enhanced company reputation by providing exceptional customer service and support
  • Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere
  • Use available tools to diagnose, investigate and resolve internet network, hardware and software issues over the phone Creating tickets, schedule appointments with field technicians and follow up to ensure resolution
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.

Part-Time Team Lead

The Body Shop
06.2023 - 12.2024
  • Handle customer concerns efficiently & effectively, sharing feedback with Store Management team as needed Problem solves effectively & proactively as much as possible using available resources Creatively support upkeep of store lay-out & visual merchandising, inventory management & other store operations as needed Communicate effectively & act as a flexible & responsible role model to your team Interest in & passion for learning about & leveraging knowledge of the beauty market, our competitors & our products Working with the Store Management team to: Shape a customer focused store experience by coaching Customer Consultants to drive customer engagement through our products, campaigns & activism, bringing our brand to life Ensure development of customer loyalty to further build The Body Shop brand Meet sales & performance targets Identify & attract high potential candidates & develop current team members to succeed in their goals, support training & onboarding of new Customer Consultants.

Internet Lending Customer Service Representative

Cash Money
04.2022 - 02.2023
  • Handling customer queries and resolving based on company's policy Accurately submit & process loan applications into underwriting system Conduct collections calls for all past due accounts Contact past due customers by phone, request payment & negotiate appropriate payment arrangements Maintain a positive attitude and calmly respond to customers' complaints Open new customer accounts Refer issues and questions to managers if necessary Attract customers by promoting the product and company positively, answering questions and addressing concerns as they arise Work with our customers and senior sales rep to answer questions and provide accurate information about our products
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
  • Answered constant flow of customer calls with minimal wait times.

Food Assembler

Grande Burrito - Toronto
06.2021 - 03.2022
  • Fostered a positive work environment by collaborating with fellow team members, sharing best practices, and offering assistance when needed
  • Prepared ingredients for assembly, including chopping vegetables, portioning meats, and measuring seasonings
  • Collaborated with kitchen staff to ensure timely order completion and optimal presentation
  • Reduced food waste through precise portion control and accurate assembly procedures
  • Provided excellent customer service by addressing special requests or dietary restrictions promptly and professionally
  • Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked
  • Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands
  • Guaranteed customer satisfaction by quickly delivering orders
  • Loaded dishes, glasses and tableware into dishwashing machines
  • Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.

Security Supervisor

Strike force security services
11.2019 - 06.2021
  • Handling customer queries and reporting accordingly Provides and/or implements security and security protocols for all assigned facilities and information systems Preparing weekly schedules for the team Recording all resident concerns and building notifications should be prepared and distributed Reviewing & reporting the staff performance Takes proactive steps to provide a safe and secure working environment to staff and visitors Provides specialized security for and monitors access to limited and restricted access areas such as inventory areas, network equipment areas, and employee files and confidential records Conducts regular walk-throughs and security inspections for assigned facilities Where government projects are involved, serves as a liaison to government agencies concerning project security; assists with security clearance processing for employees working on government classified programs Supervise and oversee security functions in an organization.

Education

Culinary Management And Arts -

Centennial College
04.2021

Cosmetology Studies

Lakme Academy
Delhi, ON
01-2018

Skills

  • Microsoft Office: Word, Excel, PowerPoint Access
  • Soft Skills: Leadership skills, Communication skills, Interpersonal skills, customer handling and Adaptability
  • Customer Relations
  • Goal-oriented mindset
  • Customer Support
  • Data entry proficiency
  • Records Management
  • Telephone reception
  • Client Service
  • Technical Troubleshooting
  • Sales Support

Timeline

Financial and Technical Services Representative

Hinduja Global Solutions
10.2023 - Current

Part-Time Team Lead

The Body Shop
06.2023 - 12.2024

Internet Lending Customer Service Representative

Cash Money
04.2022 - 02.2023

Food Assembler

Grande Burrito - Toronto
06.2021 - 03.2022

Security Supervisor

Strike force security services
11.2019 - 06.2021

Culinary Management And Arts -

Centennial College

Cosmetology Studies

Lakme Academy

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Riya Middha