Summary
Overview
Work History
Education
Skills
Languages
Certification
ACHIEVEMENTS AND LEADERSHIP ROLES
Timeline
Generic

RIYA LATA

Brampton

Summary

Bringing strong problem-solving and analytical skills to efficiently tackle challenges and develop actionable solutions. Experienced in customer service and sales management, with a focus on improving processes and enhancing customer satisfaction. Adept at utilizing technical skills and data analysis to drive continuous improvement.Beauty professional with keen eye for detail and commitment to customer satisfaction. Adept at delivering tailored beauty advice and fostering collaborative team environment. Reliable and adaptable, known for strong product knowledge and exceptional interpersonal skills.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Beauty Advisor

MAC Cosmetics
11.2024 - 08.2025
  • Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
  • Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
  • Processed payments, entering sales in register for prompt customer service.
  • Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
  • Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.

Sales associate

ZARA
05.2023 - 11.2024
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks
  • Gained strong leadership skills by managing projects from start to finish
  • Acted as a team leader in group projects, delegating tasks and providing feedback
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Analyzed sales data to identify trends and adjust sales strategies accordingly.
  • Organized back-stock items and ensured the sales floor was fully stocked.
  • Tracked inventory levels and placed orders for new stock as needed.
  • Provided feedback to management on customer satisfaction and product issues.
  • Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
  • Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.

Warehouse problem solver

NLS Logistics
10.2022 - 03.2023
  • Communicated and shared resources and information to support problem-solving initiatives and strategies.
  • Researched and extracted data to determine and develop action plans to solve problems.
  • Made logical decisions and resolved issues by using excellent critical thinking and analytical skills.
  • Determined and defined cause of problem to prioritize and select alternatives.
  • Met and exceeded daily service quality and performance goals.
  • Generated various solutions to put best plan into action.
  • Liaised cross-functionally with team members and employees to connect subject matter experts to solve problems.
  • Analyzed various situations and problems to develop successful action plans.

Customer Service Representative

McDonald's
02.2021 - 07.2022
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience
  • Reached out to customers after completed sales to suggest additional service or product purchases
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs
  • Handled customer inquiries and suggestions courteously and professionally
  • Met customer call guidelines for service levels, handle time, and productivity
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Trained new staff on company's customer service policies and procedures.
  • Processed orders, forms, applications, and requests efficiently.
  • Calmly dealt with irate customers by offering constructive solutions in a professional manner.
  • Handled customer complaints, providing appropriate solutions and follow-ups within time limits.

Education

Secondary School - undefined

central peel secondary school
ON
06.2021

Skills

  • Sales management
  • Customer service representative
  • Microsoft Office
  • Microsoft Teams
  • Microsoft Word
  • Microsoft Excel
  • Workplace leadership
  • Budgeting and Allocation
  • Customer service
  • Advertising
  • Negotiation skills
  • Problem solving
  • Analytical skills
  • Fashion sense
  • Teamwork and collaboration
  • Time management
  • Shelf stocking
  • Stock replenishment
  • Stocking and receiving
  • Retail merchandising

Languages

English
Full Professional

Certification

  • Leading Customer Service Team (Via LinkedIn)
  • Customer Service Foundation (Via LinkedIn)
  • Microsoft Office Excel

ACHIEVEMENTS AND LEADERSHIP ROLES

Influenced students during convocation week and training sessions, raising 200+ users for the college club to attend innovative sales and marketing sessions to learn leadership and mentor skillsCollaborated with other members and professors in solving the complex problem related to retail marketing by delivering solutions that heightened Analytical and logical thinkingAwarded best team player multiple times in achieving targeted sales and maintain excellent customer skillsAfter school Volunteering, helping teacher setting up exam hall.

Timeline

Beauty Advisor

MAC Cosmetics
11.2024 - 08.2025

Sales associate

ZARA
05.2023 - 11.2024

Warehouse problem solver

NLS Logistics
10.2022 - 03.2023

Customer Service Representative

McDonald's
02.2021 - 07.2022

Secondary School - undefined

central peel secondary school

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RIYA LATA