Riya Kumari
Hamilton,Canada
Summary
Detail-oriented Medical Office Administration graduate with practical experience in a hospital's NICU department. Skilled in appointment scheduling, EMR systems, medical records, and front desk reception. Passionate about providing efficient administrative support in a healthcare setting. Excited to leverage knowledge and skills to contribute to a dynamic medical team.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Volunteer
St Peter's Residence Long Term Care
04.2025 - Current
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
Crew Member
McDonald's
09.2023 - Current
- Best employee of the month in June 2024.
- Taking orders from the drive thru.
- Cleaning the restaurant area by sweeping floors, wiping tables, and emptying garbage.
- Providing excellent customer service to the guests.
- Keeping the restaurant lobby, front counter, and restrooms clean throughout the shift.
- Running the drive-thru and serving food to guests.
Medical Secretary (Placement experience)
McMaster Children's Hospital (NICU)
04.2025 - 04.2025
- Booked appointments using Calendar, Doodle, and SharePoint.
- Prepared Minutes folder in Agenda, Notes, and Minutes.
- Trained and used healthcare applications, such as EMR, Epic, Oracle, Kronos, and myInsight.
- Ordered supplies using Maintenance Connection.
- Handled administrative tasks like data entry, inventory tracking, and documentation in a high-pressure setting.
- Created engaging posters and communication materials using the Canva app.
Receptionist
Senior's Retirement House
01.2023 - 05.2023
- Managed front desk operations, greeting visitors, answering phones, and scheduling appointments.
- Maintained accurate client records, ensured confidentiality, and supported document preparation.
- Demonstrated multitasking and prioritization during shift overlaps and busy hours.
Education
Office Administration - Health Services
Mohawk College, Fennell Campus
04.2025
Skills
- EMR & PACS System handling
- Diagnostic Imaging Appointment Scheduling
- Patient Reception & Processing
- Medical Terminology (Certified)
- Microsoft Word, Excel, Outlook, PowerPoint
- Film Archiving and Report Retrieval
- Typing Speed: 45 WPM
- Phone Etiquette and Front Desk Support
- Prioritization and Time Management
- Knowledge of Emergency Codes & Protocols
- Problem-solving
Certification
- Medical Terminology Certificate – Level 1 & 2
- AODA, WHMIS & Privacy Certificate - Ontario
- Standard First Aid and CPR certificate (2024-12)
Languages
English
Full Professional
Timeline
Medical Secretary (Placement experience)
McMaster Children's Hospital (NICU)
04.2025 - 04.2025
Volunteer
St Peter's Residence Long Term Care
04.2025 - Current
Crew Member
McDonald's
09.2023 - Current
Receptionist
Senior's Retirement House
01.2023 - 05.2023
Office Administration - Health Services
Mohawk College, Fennell Campus
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