Riya Goyal

-Ensuring all leads and follow-ups are managed and CRM is continually updated throughout the sales process to effectively maximize sales and convert all opportunities

-Concern resolution through effective communication, decision making and good judgement

-Promote the business culture and the brand through corporate and community connections and participation

-Maintain a competitive position in the marketplace through consistent competitor analysis and feedback.

-Ensuring delinquency management procedures and policies are maintained and followed at all times to minimize receivables and company liability.

-Ensuring that all administrative and operational procedures are followed as per training and the knowledge base.

-Maintaining inventory and maximize sales of all ancillary products and services.

-Ensuring safety, security of both the customer and the employee.

-Communicating and updating on all store matters including but not limited to occupancy, sales, challenges, suggestions etc through the Regional Manager and Asset Manager.

-Customer and Employee privacy is maintained at all times

-Being prepared to respond in the event of an emergency.

Foster a positive work environment for self and fellow team members.

-Training, development and scheduling of employees

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-Plan, organize, direct,control and evaluate daily operations.

-Executing standards in recruiting, hiring, training, visual merchandising and store operations.

-Driving store level KPI's and overall results and manage the full shipping and receiving process.

-Resolve problems that arise such as customer complaints and supply shortages.

-Cultivate, grow and retain customer base through an exemplary inspired Customer Experience.

-Versatile in responding to changing demands and opportunities in a rapidly changing omni-chanel retail environment.

-Deliver clear communication to Store team on business performance.

-Develop and implement marketing strategies and implement price and credit policies.

-Lead ongoing competitive shopping and market research to identity new and emerging relevant trends and translate into current and future business plans.