Riya Dinani
Waterloo,ON
Summary
Demonstrates strong work ethic, relationship-building skills, and adeptness in healthcare documentation and ADL assistance. Achieved notable accuracy in financial and health monitoring, ensuring compliance and promoting client well-being. Proven professional with a track record of enhancing customer satisfaction at Popeyes Louisiana Kitchen through effective complaint resolution and team cross-training.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Cashier
Kajun Chicken and Seafood
10.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Assistant Restaurant General Manager
Popeyes Louisiana Kitchen
06.2023 - 01.2025
- Improved customer satisfaction by addressing and resolving customer complaints promptly and professionally.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Implemented cross-training initiatives among team members which increased flexibility in staffing and improved overall service delivery.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Streamlined operations by implementing efficient staff scheduling, reducing labor costs while maintaining service quality.
- Managed financial responsibilities including budget development, cost control measures, and revenue tracking.
- Managed team of up to 45 restaurant staff, maintaining exceptional customer service and quality standards.
Personal Support Worker Student
Hilltop Manor
12.2024 - 12.2024
- Consistently maintained required documentation regarding client progress, incidents, or concerns for ongoing quality improvement efforts within the organization.
- Facilitated mobility for clients with physical limitations by providing assistance with transfers, ambulation, and range-of-motion exercises.
- Maintained client confidentiality at all times, respecting their right to privacy while ensuring compliance with relevant regulations and ethical standards.
- Utilized effective time management skills to ensure all clients received the necessary attention and support despite varying levels of need.
Personal Support Worker Student
Henley House
10.2024 - 12.2024
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
- Monitored patient health status regularly, reporting any changes to the appropriate medical staff.
- Turned and positioned bedbound clients to prevent bedsores and maintain comfort levels.
Server
D Spot Desserts
12.2023 - 11.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
Diploma - Medical Office Practices
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON08-2025
Diploma - Personal Support Worker
Conestoga College Institute of Technology And Advanced Learning
Waterloo, ON12-2024
Skills
- Work ethic and integrity
- ADL assistance
- Patience and empathy
- Mobility assistance
- Dementia care
- Personal hygiene assistance
- Emotional support
- Relationship building
- Health monitoring
- Disability support
- Fall prevention
- Healthcare documentation
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Certification
- Food Safety Manager Certification – ServSafe or National Restaurant Association.
- First Aid Certification
- ServSafe Food Handler's Certification
- Ontario Driver's License
- CPR/AED Certification
- Basic Life Support Certification (BLS)
- Personal Support Worker
Timeline
Personal Support Worker Student
Hilltop Manor
12.2024 - 12.2024
Cashier
Kajun Chicken and Seafood
10.2024 - Current
Personal Support Worker Student
Henley House
10.2024 - 12.2024
Server
D Spot Desserts
12.2023 - 11.2024
Assistant Restaurant General Manager
Popeyes Louisiana Kitchen
06.2023 - 01.2025
Diploma - Medical Office Practices
Conestoga College Institute of Technology And Advanced Learning
Diploma - Personal Support Worker
Conestoga College Institute of Technology And Advanced Learning
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