Riya Dhiman
Brampton,ON
Summary
Dynamic Sales Associate with a proven track record at Easycabs, excelling in customer service and problem-solving. Successfully managed B2B and B2C relationships, consistently surpassing sales targets while ensuring high customer satisfaction. Skilled in multi-tasking and collaborating with international partners to deliver exceptional travel experiences.
Overview
2
2
years of professional experience
Work History
Sales Associate
Easycabs
08.2023 - 01.2025
- Assisted international and corporate clients in planning and booking customized travel itineraries, tours, and holiday packages.
- Handled high-volume inbound and outbound calls and emails, providing accurate information on destinations, pricing, and availability.
- Managed B2B and B2C client relationships, ensuring prompt responses and professional follow-ups.
- Processed bookings, payments, and travel documentation with high attention to detail.
- Collaborated with airlines, hotels, and local suppliers to ensure smooth travel experiences.
- Resolved client concerns and last-minute changes with empathy and problem-solving efficiency.
- Consistently exceeded monthly sales targets and maintained strong customer satisfaction scores.
Sales Associate
Asian Classic Travel( Singapore DMC)
12.2022 - 07.2023
- Handled client calls, provided travel solutions, and managed bookings.
- Maintained high levels of customer satisfaction through personalized support.
- Worked closely with international partners and vendors to ensure service quality.
Education
Master of Arts - English
Himachal Pradesh University
Summer Hill Shimla/ INDIA06.2022
Bachelor of Science - Botany
Himachal Pradesh University
Summer Hill Shimla / INDIA09.2021
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Problem-solving
- Listening skills
- Multi-tasking strength
Languages
English
Professional Working
Timeline
Sales Associate
Easycabs
08.2023 - 01.2025
Sales Associate
Asian Classic Travel( Singapore DMC)
12.2022 - 07.2023
Master of Arts - English
Himachal Pradesh University
Bachelor of Science - Botany
Himachal Pradesh University