Riya Dhalla
Mississauga
Summary
Dynamic leader with proven expertise in staff management and customer service, honed at Hjmac and Moga Pizza. Excelled in enhancing customer satisfaction and team productivity through effective time management and strategic planning. Skilled in decision-making and relationship building, achieving significant improvements in service delivery and team cohesion without exceeding a 55-word limit.
Overview
6
6
years of professional experience
Work History
Manager
Hjmac
09.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
Crew
Hjmac
08.2019 - 09.2022
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Worked front counter, drive-thru and other areas.
Pizzamaker
Moga Pizza
01.2019 - 12.2020
Education
Business Marketing - Marketing
Sheridan College
Branpton03.2021
Skills
- Time management
- Decision-making
- Customer service
- Team leadership
- Staff management
- Goal setting
- Relationship building
- Strategic planning
- Customer relationship management (CRM)
- Schedule preparation
Languages
English
Professional Working
Timeline
Manager
Hjmac
09.2022 - Current
Crew
Hjmac
08.2019 - 09.2022
Pizzamaker
Moga Pizza
01.2019 - 12.2020
Business Marketing - Marketing
Sheridan College
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