Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Riya Desai

Toronto,Canada

Summary

Dynamic individual with hands-on experience in Lab Setting and in Store and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

4
4
years of professional experience

Work History

Front End Customer Service Associate

The Home Depot Store
03.2024 - Current
  • Streamlined checkout processes by multitasking between register duties, bagging items, and engaging with customers simultaneously.
  • Developed strong relationships with customers through active listening, empathy, and understanding their needs.
  • Handled high-volume cash transactions accurately, ensuring proper handling of both cash and credit payments.
  • Positively impacted employee morale by mentoring newer staff members on company values and expectations regarding customer service excellence.
  • Greeted and verified members and guests upon entry to optimize security.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Senior Research Associate

Meril Diagnostics Pvt LTD
04.2022 - 05.2023
  • Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment.
  • Reviewed and maintained SOPs to ensure compliance with regulatory and audit requirements.
  • Calibrated centrifuges, weighing scales, and magnetic stirrers, maintaining accurate audit documentation.
  • Assisted Executive Associate in research for TB rapid test kit development, including PCR sample preparation.
  • Researched and formulated chemicals for cfDNA storage, contributing to the development of a blood collection tube for NIPT testing.
  • Conducted research for the development of a depression testing kit, evaluating biomarkers and methodologies.
  • Negotiated with vendors to procure high-quality materials for research and production.
  • Collaborated with a Chinese company on TB testing automation, verifying their results using manual extraction, PCR, and gel electrophoresis.
  • Ensured compliance with quality control and laboratory best practices to support innovation in diagnostic testing.
  • Managed multiple projects simultaneously, ensuring timely completion and high-quality deliverables.

Molecular Lab Technician

S N Gene Lab
03.2021 - 04.2022
  • Enter patient demographics, requisition details, and other pertinent data for test processing accurately.
  • Prepare specimens for transportation and laboratory testing, adhering to quality and safety standards.
  • Log and validate patient samples and prepare them for testing.
  • Designing and conducting lab tests according to standard procedures.
  • Using, cleaning and maintaining various types of equipment. Handling and storing chemicals and other materials.
  • Performed NIPT DNA extraction, ensuring high-quality sample processing for prenatal genetic testing.
  • Conducted COVID-19 RNA extraction and processing, supporting rapid and accurate diagnostic testing.
  • Operated PCR techniques for amplification and detection of genetic material, maintaining strict quality control.
  • Executed Fragile X syndrome DNA extraction, analysis, and reporting, ensuring compliance with genetic testing protocols.
  • Maintained LIMS (Laboratory Information Management System) for data entry, sample tracking, and report generation.
  • Followed bio-safety protocols to handle infectious samples, ensuring regulatory compliance.
  • Collaborated with cross-functional teams to improve lab efficiency and accuracy in genetic testing.
  • Maintain professional client relationships by addressing inquiries and providing follow-up as needed.

Education

Post Graduate Certificate - Occupational Health And Safety Management

Lambton College of Applied Arts And Technology
Toronto, ON
06-2025

Skills

  • Strong work ethic
  • Patience and resilience
  • Customer relationship building
  • Complaint handling
  • Data entry proficiency
  • Emotional intelligence
  • Adaptability
  • MS office
  • Administrative and office support

Languages

English
Full Professional
French
Elementary
Hindi
Native or Bilingual
Punjabi
Limited Working

Timeline

Front End Customer Service Associate

The Home Depot Store
03.2024 - Current

Senior Research Associate

Meril Diagnostics Pvt LTD
04.2022 - 05.2023

Molecular Lab Technician

S N Gene Lab
03.2021 - 04.2022

Post Graduate Certificate - Occupational Health And Safety Management

Lambton College of Applied Arts And Technology

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Riya Desai