Summary
Overview
Work History
Education
Skills
Timeline
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Riya Bhanot

Toronto,ON

Summary

Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.

Overview

4
4
years of professional experience

Work History

Customer Service Associate

Samsung Electronics
05.2023 - Current
  • Fielded customer complaints and notified managers
  • Acted as first point of contact for visiting clients and customers
  • Answered customer questions and pointed individuals in right directions
  • Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests
  • Provided friendly, attentive service throughout peak times for responsive customer care
  • Retained knowledge
  • Promotions
  • Products and services for informative customer advice.
  • Informed customers about special promotions and provided detailed information for various products.

SECURITY GUARD CASUAL

NORTHWEST PROTECTION
11.2021 - 05.2023
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Responded quickly to incidents and assessed active situations for security concerns.

Supervisor

SUBWAY®Restaurants
06.2022 - 12.2022
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

MANAGER

RD MOBILE SOLUTION Retail
11.2020 - 08.2021
  • Managed all aspects of store operations, including organization, maintenance and purchasing functions
  • Trained team members in successful strategies to meet operational and sales targets
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
  • Answered questions about store policies and concerns to support positive customer experiences
  • Completed routine store inventories
  • Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors

SALES EXECUTIVE

Vivo Mobile
12.2019 - 07.2020
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
  • Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.

Education

Diploma - Business general

Niagara College
Toronto, ON
05.2023

Skills

  • Sales
  • Vis office suite
  • Customer Service
  • Time Management
  • Conflict Resolution
  • Professional Communication
  • Language fluency
  • Interpersonal Communication
  • Flexible and Adaptable
  • Retail Marketing
  • Customer Buying Habits
  • Product Knowledge
  • Complex Problem-Solving

Timeline

Customer Service Associate

Samsung Electronics
05.2023 - Current

Supervisor

SUBWAY®Restaurants
06.2022 - 12.2022

SECURITY GUARD CASUAL

NORTHWEST PROTECTION
11.2021 - 05.2023

MANAGER

RD MOBILE SOLUTION Retail
11.2020 - 08.2021

SALES EXECUTIVE

Vivo Mobile
12.2019 - 07.2020

Diploma - Business general

Niagara College

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