Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Timeline
Generic

Riya Bhalla

Halifax,NS

Summary

Hospitality-driven professional with a Bachelor of Business Administration in Entrepreneurship and a strong background in customer-facing roles. Over three years of experience at Best Buy providing high-quality service across retail and technical support channels, along with hands-on food service experience. Skilled in project management, conflict resolution, and building positive guest relationships. Holds an ECornell Hospitality Management Certificate and demonstrates strong adaptability, communication, and team leadership in fast-paced environments.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Guest Service Representative Intern

Marriott
Oshawa, Ontario
05.2025 - 06.2025
  • Assisted guests with check-in and check-out processes efficiently.
  • Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
  • Provided information on hotel services and local attractions.

Omni Specialist

Best Buy
Peterborough, Ontario
10.2021 - 02.2024
  • Addressed customer inquiries and resolved issues through various channels, including in-person, online, and over the phone.
  • Assisted customers with product selection, leveraging comprehensive product knowledge across multiple platforms.
  • Developed and implemented specialized procedures for customer service operations.
  • Accurately processed cash, credit, and debit transactions at the point of sale, ensuring all transactions were completed efficiently and correctly.

Sandwich Artist

Subway
Peterborough, Ontario
12.2019 - 08.2021
  • Ensured all menu items were prepared in accordance with health and safety standards.
  • Provided excellent customer service, ensuring a positive dining experience for all customers.
  • Managed cash register operations, including processing transactions and handling cash accurately.
  • Collaborated with team members to ensure smooth and efficient store operations.

Education

BBA - Entrepreneurship

Trent University
Peterborough, Ontario
06.2025

High School Diploma -

Lakefield College School
Lakefield, Ontario
06.2021

Skills

  • Customer service
  • Sales and Business Development
  • Teamwork
  • Ability to Work Under Pressure
  • Fast Learner
  • Communication Skills
  • Problem Solving
  • Adaptability
  • Project Management
  • Marketing Strategy

Certification

  • St John Ambulance Babysitting License
  • ECornell Hospitality Management Certificate

Accomplishments

  • Best Buy Peterborough 'employee of the month' several occasions
  • High School 'Scholar with Distinction'

References

References available upon request.

Timeline

Guest Service Representative Intern

Marriott
05.2025 - 06.2025

Omni Specialist

Best Buy
10.2021 - 02.2024

Sandwich Artist

Subway
12.2019 - 08.2021

BBA - Entrepreneurship

Trent University

High School Diploma -

Lakefield College School

Similar Profiles

CREATE PROFILE
Riya Bhalla