Riya Bhagat
Surrey,BC
Summary
Resourceful professional in emergency communications with a proven track record of high productivity and efficient task completion. Expertise in crisis management and rapid response coordination, ensuring clear communication in high-pressure situations. Demonstrated ability to prioritize caller needs and multitask effectively while utilizing empathy and sound decision-making skills.
Overview
6
6
years of professional experience
Work History
Security Dispatcher
SFU Burnaby, GardaWorld Security
Burnaby, British Columbia
03.2024 - Current
- Managed campus safety operations, overseeing emergency and non-emergency calls for a high-traffic university.
- Assessed severity of incidents and dispatched security, medical, fire, or police resources promptly.
- Extracted critical details from distressed callers, ensuring accurate communication to first responders.
- Prioritized multiple incidents simultaneously while exercising sharp judgment under time constraints.
- Provided first line of support to students, faculty, and staff during crises with empathy and reassurance.
- Operated advanced dispatch systems and incident management software to ensure continuous coverage.
- Prepared comprehensive incident reports and maintained accurate records for legal or operational purposes.
- Collaborated with campus security officers and external emergency services to facilitate effective incident resolution.
Surveillance Operator
Vancouver Fire and Radius Security
Richmond, British Columbia
01.2023 - 05.2024
- Monitored live video feeds to identify suspicious activities and incidents.
- Operated surveillance equipment, ensuring optimal performance and coverage.
- Conducted routine inspections of systems to address maintenance issues.
- Documented daily observations and incidents in comprehensive reports.
- Collaborated with security team to improve safety procedures.
- Responded promptly to alarms during shifts, ensuring swift action.
- Maintained confidentiality of sensitive information related to investigations.
- Adhered to established policies regarding privacy rights and protection of confidential information.
Command Center Operator
BC Hydro, Paladin Security
Burnaby, British Columbia
05.2021 - 01.2023
- Monitored and dispatched responses to live crimes-in-progress and emergency events using advanced video surveillance systems.
- Triaged technology and security deficiencies, ensuring rapid service request initiation and minimal critical infrastructure downtime.
- Coordinated after-hours emergency calls and security requests across multiple BC Hydro sites province-wide.
- Conducted remote surveillance and access control, making real-time operational decisions under pressure.
- Recorded incident reports and evidence packages in compliance with legal and industry standards.
- Performed daily compliance audits, ensuring operations adhered to Municipal, Provincial, and National security regulations.
- Demonstrated calm leadership during high-pressure situations, fostering professionalism in team response.
- Delivered exceptional customer service to internal stakeholders while managing sensitive security concerns.
Customer Service Representative /Security Dispatcher
Securiguard Services
Vancouver, British Columbia
09.2019 - 05.2021
- Served as primary contact for clients, employees, alarm companies, and external partners, addressing urgent and routine requests.
- Coordinated guard coverage across multiple client sites to manage staffing shortages and emergency needs efficiently.
- Engaged with clients to assess security requirements, resolve issues, and offer tailored solutions.
- Assisted in contract management and scheduling adjustments to align client expectations with operational capabilities.
- Maintained ongoing communication with field security personnel for support and coverage updates.
- Documented all scheduling changes and service requests to ensure transparency and accountability.
- Cultivated strong client relationships to enhance trust in company’s security services.
- Supported security sales efforts by reinforcing commitment to reliable service delivery.
Education
Certification - Data Analytics
Google Data Analytics Certificate – Coursera
05-2025
BC Security Workers License -
Justice Institute of British Columbia
New Westminster01-2025
Diploma - Business And Accounting
Douglas College
New Westminster04-2024
Skills
- Dispatch operations and incident management
- Emergency response and safety compliance
- Surveillance systems and security protocols
- Report writing and data visualization
- Customer service and critical thinking
- Time management and statistical analysis
- Database management and SQL querying
- Python programming
Languages
English
Full Professional
Hindi
Native/ Bilingual
French
Limited
References
References available upon request.
Timeline
Security Dispatcher
SFU Burnaby, GardaWorld Security
03.2024 - Current
Surveillance Operator
Vancouver Fire and Radius Security
01.2023 - 05.2024
Command Center Operator
BC Hydro, Paladin Security
05.2021 - 01.2023
Customer Service Representative /Security Dispatcher
Securiguard Services
09.2019 - 05.2021
Certification - Data Analytics
Google Data Analytics Certificate – Coursera
BC Security Workers License -
Justice Institute of British Columbia
Diploma - Business And Accounting
Douglas College