Riya Anna Peter
Charlottetown,PE
Summary
Dynamic and results-driven professional, recently graduated with a Bachelor's degree in Business Administration (BBA), equipped with a wealth of hands-on experience in administrative roles and customer service. Currently excelling as an Administrative Assistant in the private sector, equipped with four years of hands-on experience in customer service across diverse environments, including retail and call centers. Proven ability to navigate complex tasks with efficiency and precision. Possesses a deep understanding of business principles and a commitment to upholding the highest standards of integrity and accountability. Eager to leverage academic achievements and diverse skill set to drive operational excellence and contribute to the success of a forward-thinking organization.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Brian Shea Chartered Professional Accounting Firm
10.2022 - Current
- Managed government tax filing processes for both personal and corporate tax returns, ensuring compliance with all regulations and deadlines.
- Executed various administrative tasks, including bank errands, document organization, and data entry, contributing to the smooth functioning of the office.
- Conducted year-end processes for business clients, including financial statement preparation, tax planning, and submission of required documents.
Customer Service Experience Agent
Intelcom Express
12.2022 - 01.2024
- Managed inbound and outbound calls from customers regarding delivery inquiries, package tracking, and service-related issues, providing accurate and efficient assistance.
- Handled high call volumes efficiently while maintaining quality standards for customer service excellence, achieving consistently high satisfaction ratings.
- Demonstrated effective communication skills to ensure clear understanding of customer concerns and provide appropriate solutions, enhancing overall customer satisfaction.
Customer Service Associate
Walmart
04.2020 - 08.2023
- Interacted with customers via phone, email, and in-person to address inquiries, provide information, and resolve issues in a timely and professional manner.
- Demonstrated active listening and empathy to understand customer needs and concerns, offering appropriate solutions and assistance to ensure satisfaction.
- Participated in training sessions and ongoing professional development to stay updated on product knowledge, company policies, and customer service best practices.
Sales Associate
Atlantic Superstore Smokeshop
01.2022 - 03.2023
- Greeted customers warmly as they entered the store, providing assistance and guidance in selecting products based on their preferences and needs.
- Demonstrated in-depth product knowledge to educate customers on different types of tobacco products, vaping devices, and accessories, promoting sales through effective product recommendations.
- Operated cash registers and POS systems to process transactions accurately, handling cash, credit card payments, and electronic transactions.
Front Desk Customer Service Representative
Atlantic Superstore
08.2020 - 01.2023
- Provided excellent customer service at the front desk, greeting customers, addressing inquiries, and resolving issues to ensure a positive shopping experience.
- Managed cashier teams, including training new hires, scheduling shifts, and providing guidance and support to ensure smooth operations and excellent service delivery.
- Supervised cashiers in processing transactions accurately, handling cash, and maintaining proper cash register procedures in compliance with company policies.
Front Desk Receptionist
Canada Best Value Inn
08.2022 - 10.2022
- Handled guest requests and concerns promptly and professionally, resolving issues to their satisfaction and maintaining positive relationships.
- Conducted night auditing procedures, including reconciling daily transactions, verifying room charges, and balancing accounts to ensure accuracy.
- Managed phone calls, emails, and reservations, accurately recording guest information and preferences to facilitate smooth check-in/check-out processes.
Night Auditor
University Of Prince Edward Island
06.2022 - 08.2022
- Enhanced guest satisfaction by efficiently managing night audit tasks and resolving issues promptly.
- Conducted night auditing procedures, including balancing accounts, reconciling transactions, and generating reports for management review.
- Checked in/out late-night arrivals and early departures, maintaining a welcoming and efficient atmosphere at the front desk.
Front Desk Assistant
University Of Prince Edward Island
05.2022 - 06.2022
- Enhanced guest satisfaction by promptly addressing inquiries and providing accurate information about hotel services.
- Streamlined check-in and check-out processes for improved efficiency and customer experience.
- Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
Supply Teacher
KIDHUB
01.2020 - 05.2020
- Engaged children in age-appropriate activities, including arts and crafts, games, outdoor play, and educational projects, fostering creativity and social development.
- Provided individualized attention and support to children with special needs or challenges, adapting teaching strategies to accommodate their unique learning styles.
- Communicated effectively with parents and caregivers regarding children's progress, behavior, and daily activities, building trust and maintaining positive relationships.
Education
BBA - International Business Management
University of Prince Edward Island
Charlottetown, PE12.2023
Diploma - Accounting And Finance
G-Tech
India12.2020
Skills
- Filing
- Office Administration
- Minute Taking
- Meeting Planning
- Bookkeeping
- Customer and Client Relations
- Office Management
- Computer Skills
- Account Reconciliation
- Supervising Staff
- Social Media Management
- Training and Coaching
- Excel Spreadsheets
- Relationship Building
- Reception Oversight
Languages
English
Malayalam
Hindi
Tamil
Certification
SAP FINANCIAL ACCOUNTING
References
References available upon request.
Timeline
Customer Service Experience Agent
Intelcom Express
12.2022 - 01.2024
Administrative Assistant
Brian Shea Chartered Professional Accounting Firm
10.2022 - Current
Front Desk Receptionist
Canada Best Value Inn
08.2022 - 10.2022
Night Auditor
University Of Prince Edward Island
06.2022 - 08.2022
Front Desk Assistant
University Of Prince Edward Island
05.2022 - 06.2022
Sales Associate
Atlantic Superstore Smokeshop
01.2022 - 03.2023
Front Desk Customer Service Representative
Atlantic Superstore
08.2020 - 01.2023
Customer Service Associate
Walmart
04.2020 - 08.2023
Supply Teacher
KIDHUB
01.2020 - 05.2020
BBA - International Business Management
University of Prince Edward Island
Diploma - Accounting And Finance
G-Tech
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