Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Riya

Brampton,ON

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Walmart
01.2024 - 08.2024
  • Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained tidy and organized store to comply with cleanliness standards.
  • Answered questions about store policies and addressed customer concerns.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Handled cash register operations accurately, balancing drawers at the end of each shift.

Command Center Operator

IGuard 360
06.2022 - 12.2023


  • Communicate effectively with clients and IGuard internal department.
  • Monitor surveillance cameras and respond to alarm notiications.
  • Identify, record, document and report suspicious activities such as theft, trespassing, intrusion, unauthorised entry, etc.
  • Use 2-way audio and video equipment to deter intrusion and criminality.
  • In the event of emergency, dispatching on-site security personnel, mobile patrol, police, EMS and other contacts like property manager or owner in timely manner.
  • Handle calls and emails received from clients regarding incidents on-site and building operations.
  • Ensure all activities, logs and necessary reports are recorded in appropriate manner over the course of shift.

Education

Diploma - Tourism

St. Lawrence College
Kingston, ON
08.2023

Skills

  • Customer Service
  • Active Listening
  • Data Entry
  • Problem-solving abilities
  • Computer Proficiency

Languages

English
Full Professional

Timeline

Customer Service Representative

Walmart
01.2024 - 08.2024

Command Center Operator

IGuard 360
06.2022 - 12.2023

Diploma - Tourism

St. Lawrence College

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Riya