Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Riya

Dartmouth,NS

Summary

Adept at managing high-pressure situations with professionalism, as demonstrated at Popeye's Louisiana Kitchen Inc., I excel in customer service and problem-solving. Skilled in Microsoft Office Suite and possessing strong time management abilities, I consistently enhance guest relations and team efficiency, significantly improving customer satisfaction and operational workflow.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Front Desk Associate

Popeye's Louisiana Kitchen Inc.
01.2024 - 04.2024
    • Handled high-pressure situations calmly, maintaining professionalism at all times.
    • Organized front desk area to maintain a professional and welcoming appearance for guests.
    • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
    • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

Server

The Chef's House
09.2023 - 12.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Associate

Indian Frootland
02.2023 - 08.2023
    • Worked varied hours to meet seasonal and business needs.
    • Greeted customers and offered assistance for increased customer satisfaction.
    • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
    • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
    • Conducted regular inventory checks to identify missing or damaged items, ensuring accurate cataloguing and prompt replacement.

Education

Diploma - Hospitality Management

George Brown College
Toronto, ON
04.2024

Skills

  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
  • Time Management
  • Problem-solving skills
  • Listening Skills
  • Cash Handling

Languages

English
Hindi
Punjabi

Certification

  • First Aid Certification - Red Cross
  • Food Handler Certification
  • Smart Serve Certification
  • Security License


Timeline

Front Desk Associate

Popeye's Louisiana Kitchen Inc.
01.2024 - 04.2024

Server

The Chef's House
09.2023 - 12.2023

Associate

Indian Frootland
02.2023 - 08.2023

Diploma - Hospitality Management

George Brown College

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