Riya
Dartmouth,NS
Summary
Adept at managing high-pressure situations with professionalism, as demonstrated at Popeye's Louisiana Kitchen Inc., I excel in customer service and problem-solving. Skilled in Microsoft Office Suite and possessing strong time management abilities, I consistently enhance guest relations and team efficiency, significantly improving customer satisfaction and operational workflow.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Front Desk Associate
Popeye's Louisiana Kitchen Inc.
01.2024 - 04.2024
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Server
The Chef's House
09.2023 - 12.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Associate
Indian Frootland
02.2023 - 08.2023
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Conducted regular inventory checks to identify missing or damaged items, ensuring accurate cataloguing and prompt replacement.
Education
Diploma - Hospitality Management
George Brown College
Toronto, ON04.2024
Skills
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
- Time Management
- Problem-solving skills
- Listening Skills
- Cash Handling
Languages
English
Hindi
Punjabi
Certification
- First Aid Certification - Red Cross
- Food Handler Certification
- Smart Serve Certification
- Security License
Timeline
Front Desk Associate
Popeye's Louisiana Kitchen Inc.
01.2024 - 04.2024
Server
The Chef's House
09.2023 - 12.2023
Associate
Indian Frootland
02.2023 - 08.2023
Diploma - Hospitality Management
George Brown College