Riwana Seidel

• Completed store opening and closing procedures.
• Counted out cash drawers and balanced totals.
• Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
• Improved customer service by projecting friendly and knowledgeable attitude.
• Handled escalated customer issues calmly and professionally while working towards mutually beneficial resolutions in alignment with company values.
• Managed daily store operations, including opening and closing procedures, cash handling, and staff scheduling.
• Received and counted money.
• Trained new employees on company policies, procedures, and best practices to ensure consistent performance across the team.
• Trained and mentored new employees.
• Processed cash, credit, debit, and check payments.

• Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
• Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
• Removed trash, debris and other waste materials from premises.
• Used time management and efficient cleaning methods to meet deadlines.
• Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
• Confirmed all cleaning tools and equipment were stored properly after use.
• Emptied trashcans and transported waste to collection areas.
• Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
• Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
• Performed deep-cleaning tasks for carpets, upholstery, and window treatments to extend their lifespan and maintain appearance.
• Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.

• Supported customer service, providing informational resources regarding promotions and sales.
• Maintained customer service standards for department and company at large.
• Developed customer service processes to improve customer satisfaction.
• Provided exceptional customer service, resolving passenger concerns promptly and professionally.
• Educated employees on register use, merchandising, and customer service.
• Provided exemplary customer service on each field visit to deliver exemplary customer service.

Trained in all positions

Training new staff

Promoting