River Johnston
Russell,Canada
Summary
Results-driven professional with experience in business development, client relationships, sales, and leadership. Strong communicator who builds trust, solves problems, and thrives in team-oriented environments. Eager to contribute, learn quickly, and bring value to a growing organization.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Marketing Director
World Financial Group (WFG)
Ottawa, Canada
01.2021 - Current
- Enhanced client management by establishing clear communication channels
- Streamlined organization and scheduling processes, ensuring timely follow-ups
- Developed leadership, accountability, and professionalism
- Guided clients in investment strategies and financial planning to align with their goals
- Facilitated onboarding processes for new hires, ensuring a smooth transition.
- Reviewed employment applications, candidate backgrounds, skills, compensation needs and other qualifications.
- Interviewed clients to determine income, expenses, financial objectives, and risk tolerance in order to develop successful financial plans.
Customer Service Associate
Foodland
Winchester, Canada
01.2019 - 01.2021
- Provided timely customer service in fast-paced environment to enhance customer satisfaction
- Handled transactions and maintained accuracy under pressure
- Executed daily cash handling procedures and managed register operations for high-volume transactions to ensure accuracy and security
- Reviewed daily sales reports to detect discrepancies or errors in order entry or payment processing, contributing to operational integrity
Host & Server
Muskie Jake’s Tap & Grill
Gananoque, Canada
01.2016 - 01.2019
- Delivered exceptional customer service to ensure positive experiences
- Managed POS terminals to accurately input orders, split bills, and calculate totals
- Coordinated multiple tasks efficiently in a fast-paced setting
- Developed long-term relationships with customers to increase opportunities for repeat business.
Education
Graduate -
Durham College
High School -
North Dundas District High School
Skills
- Client management
- Team leadership
- Market research
- Customer engagement
- Relationship building
- Effective communication
- Business planning
- B2C marketing
- CRM management
- Business administration
- Networking
- Sales
- Problem solving
- Leadership development
Certification
- HLLQP - Life License qualification program
Timeline
Marketing Director
World Financial Group (WFG)
01.2021 - Current
Customer Service Associate
Foodland
01.2019 - 01.2021
Host & Server
Muskie Jake’s Tap & Grill
01.2016 - 01.2019
Graduate -
Durham College
High School -
North Dundas District High School