Rivee Gael Balon
Hayward
Summary
Dedicated customer service professional with proven skills in effective communication and technical troubleshooting. Known for resolving customer issues and enhancing satisfaction through dependable and knowledgeable support.
Overview
4
4
years of professional experience
Work History
Call Center Representative
Majorel
Angeles City
09.2022 - 05.2023
- Managed inbound customer inquiries with professionalism and empathy.
- Resolved customer complaints using effective communication and problem-solving skills.
- Assisted customers in navigating product features and services confidently.
- Participated in training sessions to develop skills and improve performance continuously.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Offered resolutions to de-escalate calls and solve customer issues.
Customer Service Representative
Sutherland
Angeles City
11.2021 - 08.2022
- Resolved customer complaints through effective communication and problem-solving skills.
- Assisted customers with inquiries and provided information on products.
- Processed orders accurately and efficiently using company systems.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Call Center Agent
Iqor Ph
Angeles City
05.2019 - 07.2019
- Assisted customers with inquiries and resolved issues effectively.
- Maintained a positive demeanor while handling challenging customer situations.
- Utilized call center software to manage incoming calls and inquiries efficiently.
- Collaborated with team members to enhance service quality and efficiency.
- Provided product information and support based on customer needs.
- Participated in training sessions to improve communication and technical skills.
- Managed high-volume of inbound and outbound customer calls.
- Identified customer needs by asking probing questions and actively listening to responses.
Education
High School Diploma -
Dau Central High School
Mabalacat City, Philippines04-2018
Skills
- Customer service
- Technical troubleshooting
- Customer relationship management
- Data entry accuracy
- Effective communication
- Time management
- Employee training
- Tagalog and English fluency
- Dependable and responsible
- Punctual and hardworking
Timeline
Call Center Representative
Majorel
09.2022 - 05.2023
Customer Service Representative
Sutherland
11.2021 - 08.2022
Call Center Agent
Iqor Ph
05.2019 - 07.2019
High School Diploma -
Dau Central High School