Riva Maelielle Bucag
Burlington,ON
Summary
Correctional Officer with excellent leadership, and problem-solving skills. Demonstrated the ability to learn new procedures and policies. Passionate about building trust and rapport. Highly experienced in de-escalating conflicts and controlling behaviors. Uses defensive tactics within strict guidelines. Experienced in emergency response, including evaluation procedures.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Correctional Officer
Ministry of Solicitor General
Milton, Ontario
03.2023 - Current
- Developed treatment plans for inmates based on mental health assessments.
- Conducted regular cell inspections to identify prohibited items threatening security.
- Provided guidance and counselling to assist inmate adjustment and skill development.
- Enforced institutional policies to maintain order and security within facility.
- Responded to emergency situations with appropriate force measures.
Security & Telecommunications Operator
Halton Healthcare
Oakville, Ontario
01.2023 - 06.2024
- Prioritized incoming calls based on severity to ensure timely assistance.
- Coordinated with police, fire, and ambulance services during emergencies.
- Performed quality assurance checks on call recordings to maintain high standards.
- Assigned proper units for each call according to availability and urgency.
- Adhered to safety regulations and protocols established by company policy.
Security Team Lead
Paladin Security
Oakville, Ontario
09.2018 - 12.2022
- Developed proactive plans to mitigate potential security threats and breaches.
- Created comprehensive reports summarizing investigation outcomes and recommendations.
- Assisted with emergency response protocols during breaches or incidents.
- Utilized de-escalation techniques in volatile situations to ensure safety.
- Collaborated regularly with mental health professionals to enhance client support.
Education
Associate of Applied Science - Criminal Justice
University of Guelph-humber
Toronto, ON05-2021
Some College (No Degree) - Police Foundations
Humber College
Toronto, ON05-2019
Skills
- Crisis intervention
- Emergency response
- Policy enforcement
- Conflict resolution
- Incident reporting
- De-escalation techniques
Certification
ASIST Suicide Prevention Training
Mental Health First Aid
Management of Aggressive Behavior Training
Emergency First Aid with CPR and AED
Languages
English
Native/ Bilingual
Tagalog
Native/ Bilingual
References
References available upon request.
Timeline
Correctional Officer
Ministry of Solicitor General
03.2023 - Current
Security & Telecommunications Operator
Halton Healthcare
01.2023 - 06.2024
Security Team Lead
Paladin Security
09.2018 - 12.2022
Associate of Applied Science - Criminal Justice
University of Guelph-humber
Some College (No Degree) - Police Foundations
Humber College
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