Riva Nadeem
London,On
Summary
Post-secondary student with IT support co-op experience, including cybersecurity investigations and customer service. Strong problem-solving and data management skills, with experience using Microsoft Defender and SIEM tools in a collaborative environment.
Overview
5
5
years of professional experience
3
3
Certifications
Work History
Sales Associate
Zara
London, Canada
10.2022 - Current
- Performed effective customer service and demonstrated excellent product knowledge, increasing customer satisfaction.
- Completed transactions at the point-of-sale meeting and exceeded store goals and revenue.
IT Support Co-op
Siskinds LLP
London, Canada
01.2025 - 04.2025
- Collaborated with a Cybersecurity Analyst to investigate alerts using a SIEM tool and Microsoft Defender for Endpoint.
- Manages and updated tickets using ServiceNow ITSM and documented case progress thoroughly.
- Conducted phishing investigations and performed email remediation using Microsoft Defender and Mimecast.
- Used Azure Security Center to analyze brute-force attempts and participated in threat monitoring with the SOC team.
- Gained exposure to security frameworks like ITIL, CIS, and NIST while attending daily operational huddles.
- Practiced responsible documentation, vendor follow-ups, and report tracking to support ongoing audits and assessments.
Sales Assistant
Joe Fresh
Vaughan, Canada
06.2022 - 09.2022
- Assisted customers in product selection while managing inventory, enhancing overall customer experience.
Co-op
Vaughan Medical Clinic
Vaughan, Canada
09.2020 - 02.2021
- Managed and organized digital patient records and appointment booking in a manner that ensured that data was updated.
- Contributed to a supportive team environment by delivering exceptional customer care and addressing the needs of patients and staff.
- Offered support for technical assistance for clinic systems, helping staff with any technical issues that occurred.
Education
ADVANCED DIPLOMA - CYBERSECURITY
Fanshawe College
London, Ontario12-2026
Skills
- Problem-solving & critical thinking
- Data Management & attention to detail
- Customer Service
- Microsoft Word, Excel, Powerpoint
- Communication Skills
- Teamwork & Collaboration
- PowerShell Scripting to automate tasks
Certification
Google Cybersecurity Professional Certificate - Coursera, 2025
Projects
- Conducted risk management analysis using a simulated airport scenario
- Assessed vulnerabilities and recommended mitigations using the COSO framework
- Performed penetration testing and social engineering simulations
Volunteer Experience
We Connect, Vaughan, ON, 07/20, 07/20, Planned and facilitated recreational activities for children of all ages, including arts and crafts, sports, games, music, dance, and outdoor activities., Developed positive relationships with participants to ensure a safe and enjoyable atmosphere.
Timeline
IT Support Co-op
Siskinds LLP
01.2025 - 04.2025
Sales Associate
Zara
10.2022 - Current
Sales Assistant
Joe Fresh
06.2022 - 09.2022
Co-op
Vaughan Medical Clinic
09.2020 - 02.2021
ADVANCED DIPLOMA - CYBERSECURITY
Fanshawe College