Ritzelle Marcelino
Edmonton,AB
Summary
Driven by a goal-oriented mindset, I excelled at QuadReal, enhancing leasing processes and resident satisfaction through adept application processing and property management. My administrative support skills, combined with real estate knowledge, consistently resulted in efficient operations and positive outcomes. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
21
21
years of professional experience
Work History
Centralized Leasing Agent
QuadReal
02.2023 - Current
- Overseas leasing for 11 QuadReal communities in British Columbia.
- Handles all leasing inquiries and resident applications.
- Collects application requirements and arranges tours for prospects and applicants.
- Performs background, reference and credit checks as part of screening process of prospective residents.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork.
Assistant Community Manager
QuadReal
02.2021 - 02.2023
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
- Collaborated with maintenance team to ensure timely completion of service requests, contributing to overall resident satisfaction.
- Collected rental payments from residents and kept meticulous records of delinquent accounts.
- Inspected building, vacant units, and common areas regularly to identify repairs needing immediate attention.
- Organized community events to foster relationships among residents and promote a sense of belonging.
- Received and processed resident payments, and updated system accounts with latest information.
Sales and Catering Coordinator
Delta Hotels by Marriott Toronto Mississuga
12.2018 - 09.2020
- Manages the Wedding Segment (Rooms) and oversees the entire sales process (hotel tours, proposals, contracts, payments, etc.)
- Establishes relationships with banquet halls and golf courses to nurture business for wedding group business
- Prepares the Sales Departments' weekly Revenue Reports and submits to the Director of Sales and Marketing, Revenue Manager, Food and Beverage Director and General Manager
- Coordinates and supports the Leisure and Corporate Segment Groups with pre authorizations, payments, cut off dates, pick ups, rooming lists, invoices, requests, feedbacks, etc. and coordinates with other departments all pertinent information
- Regularly updates Rate Sheet for Corporate and Leisure segments and distributes internally
Assistant Manager - Front Office
Crowne Plaza Galleria Manila
03.2015 - 09.2015
- Reported directly to and communicated with the Front Office Manager and Executive Assistant Manager on all pertinent matters concerning guest service and hotel operations
- Managed the day-to-day activities of the entire hotel operations including all departments
- Supervised guest registration, interaction, departure, night audit, internal reports
- Resolved customer complaints, anticipated potential problems by reviewing and monitoring complaints, operational issues, business flow and staff performance to ensure high level of customer satisfaction and quality
- Implemented brand programs and managed the department's operations to ensure compliance with SOPs
- Ensured adherence to procedures for hotel accounting, credit control, handling of financial transactions, weekend emergency funds, guest security and emergency procedures as established
- Responded properly and took a supervisory role in hotel emergencies and safety situations
Assistant Manager - Front Office
Amara Sanctuary Resort Sentosa
05.2013 - 12.2013
- Supervised the Front Desk, Bell Desk, Reservations and Call Center to ensure smooth and efficient overall day-to-day operations with attention to customer service and maximized room revenue
- Ensured department's adherence to company policies, procedures and standards through daily supervision, training and coaching
- Coordinated hotel emergency procedures within the scope of defined plans
- Performed Night Audit which covers balancing all credit cards, direct bills, and miscellaneous charges from all shifts, as well as all room charges from the food & beverage outlets, posted room and tax charges for all occupied rooms.
Management Assistant - Front Office
Capella Hotel Singapore
06.2010 - 05.2013
- Supervised the Front Desk operations which includes arrival and departure of guests, VIP arrangements, room reservations, credit check, bill settlements, pending balances, night audit, etc.
- Reports directly to Hotel Management in ensuring the smooth and efficient operations of the operations
- Resolved all guest issues that are within scope of authority and ensured guest satisfaction
Guest Service Agent - Concierge
Intercontinental Hotels Group
04.2004 - 02.2010
- Acted as the point of reference for hotel guests who need assistance or information and attended to their wishes and requirements
- Arranged events, excursions, transportation and other personal requirements upon request from hotel guests
- Assigned with handling of luggage, parcels, documents and other items for hotel guests and employees
- Assisted Front Desk with guest registration, cashiering, check out, room inquiries and other Front Desk related matter
Education
Post Graduate Certificate - International Business Management
Centennial College of Applied Arts And Technology
Scarborough, ON08.2018
Bachelor of Science - Hotel And Restaurant Management
Saint Paul's College University of Manila
Manila, Philippines03.2003
Skills
- Goal-oriented mindset
- Telephone and email etiquette
- Real estate knowledge
- Administrative Support
- Application processing
- Property Management
Languages
English
Full Professional
Timeline
Centralized Leasing Agent
QuadReal
02.2023 - Current
Assistant Community Manager
QuadReal
02.2021 - 02.2023
Sales and Catering Coordinator
Delta Hotels by Marriott Toronto Mississuga
12.2018 - 09.2020
Assistant Manager - Front Office
Crowne Plaza Galleria Manila
03.2015 - 09.2015
Assistant Manager - Front Office
Amara Sanctuary Resort Sentosa
05.2013 - 12.2013
Management Assistant - Front Office
Capella Hotel Singapore
06.2010 - 05.2013
Guest Service Agent - Concierge
Intercontinental Hotels Group
04.2004 - 02.2010
Post Graduate Certificate - International Business Management
Centennial College of Applied Arts And Technology
Bachelor of Science - Hotel And Restaurant Management
Saint Paul's College University of Manila
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