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Associate Principal Engineer

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Results-oriented professional with expertise in data analysis, sales forecasting, and strategic planning. Over 15 years of experience in the travel and airline industry, delivering customer service enhancements and sales insights. Proven ability to drive business performance through data-driven strategies and operational improvements.

Bilingual aviation and financial services professional with experience in highly regulated, high-pressure environments. Background as a Flight Attendant and Financial Service Representative, combining strong customer care with accuracy, compliance, documentation, and system-based work. Proven ability to manage client accounts, handle high volumes of communication, complete detailed reports, and collaborate effectively with cross-functional teams. Detail-oriented, adaptable, and committed to delivering safe, efficient, and high-quality service.

Senior Software Engineer with 8 years of experience specializing in high-scale React/Node.js ecosystems. Proven track record of leading cross-functional teams at Tier-1 financial and aviation institutions (PayPal, US Bank, Air Canada). Expert in bridging the gap between complex AI/ML backend models and intuitive, high-performance frontend interfaces. Driven by product-led growth, data-informed roadmaps, and architectural scalability.

Seasoned aviation expert with over a decade of experience in aircraft maintenance planning, engineering, and technical records management. Proficient in developing short-term and long-term maintenance strategies that comply with regulatory standards such as EASA Part-M, Part-145, and Part-CAMO. Demonstrates a proven track record of enhancing fleet reliability, minimizing operational downtime, and driving cost-effective operations through data-driven planning and continuous improvement initiatives. Committed to leveraging extensive industry knowledge to contribute to organizational success and operational excellence.

Hardworking and reliable skilled laborer with hands-on experience as a siding installer. Known for a strong work ethic, physical strength, and the ability to safely lift and handle heavy materials. Safety-focused with a consistent record of following proper procedures and maintaining a clean worksite. Mechanically inclined with the ability to use hand and power tools efficiently and accurately.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Dedicated cashier with strong customer service skills. Experienced in problem resolution and team collaboration, ensuring a positive shopping experience for all customers.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Customer service professional, who enjoys reading and spending time with her daughter! I'm Skilled in active listening and critical thinking, I excel in resolving issues and enhancing customer satisfaction. Having a track record of maintaining detailed records and delivering informed recommendations, ensuring seamless transitions for individuals I assist.

Dedicated and empathetic individual offering experience in direct patient care from prior nursing school experience of 2 years and phlebotomy experience. Committed to obtaining highest level of patient satisfaction while complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.

Ritwana Hirsi

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Customer Service Representative

Customer Service Associate

Receptionist

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High School Diploma -

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Customer Service Representative

Customer Service Associate

Receptionist

High School Diploma -

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