Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ritwana Hirsi

Fort McMurray,AB

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Air canada
Toronto, Ontario
07.2023 - 08.2024
  • Delivered accurate information in response to customer inquiries.
  • Expert in diffusing tense circumstances through calm and tactful communication.
  • Educated clients about billing protocols, handled payment processing while offering guidance on setting up payment preferences.
  • Provided excellent customer service to resolve customer complaints in a timely manner.

Customer Service Associate

walmart
Toronto, Ontario
01.2022 - 06.2023
  • Provided information about products and services available to customers.
  • Resolved customer inquiries in a timely manner.
  • Demonstrated active listening skills when responding to customer questions and complaints.
  • Implemented efficient method of monitoring customer interactions and gathering feedback.

Receptionist

Waterview Dental
Toronto, Ontario
02.2021 - 12.2021
  • Offered support to visitors upon arrival.
  • Verified visitors' identification cards before allowing access to the building.
  • Updated daily log book with information about visitors entering the premises.
  • Assisted with special projects assigned by management when required.

Education

High School Diploma -

Humberside Collegiate Institute
Toronto, ON

Skills

  • Complaint resolution
  • Call Management
  • Product Knowledge
  • Account updating
  • Data Entry
  • Scheduling

Languages

English
Native/ Bilingual
Arabic
Full Professional

Timeline

Customer Service Representative

Air canada
07.2023 - 08.2024

Customer Service Associate

walmart
01.2022 - 06.2023

Receptionist

Waterview Dental
02.2021 - 12.2021

High School Diploma -

Humberside Collegiate Institute

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Ritwana Hirsi