Ritwana Hirsi
Fort McMurray,AB
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Air canada
Toronto, Ontario
07.2023 - 08.2024
- Delivered accurate information in response to customer inquiries.
- Expert in diffusing tense circumstances through calm and tactful communication.
- Educated clients about billing protocols, handled payment processing while offering guidance on setting up payment preferences.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Customer Service Associate
walmart
Toronto, Ontario
01.2022 - 06.2023
- Provided information about products and services available to customers.
- Resolved customer inquiries in a timely manner.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Implemented efficient method of monitoring customer interactions and gathering feedback.
Receptionist
Waterview Dental
Toronto, Ontario
02.2021 - 12.2021
- Offered support to visitors upon arrival.
- Verified visitors' identification cards before allowing access to the building.
- Updated daily log book with information about visitors entering the premises.
- Assisted with special projects assigned by management when required.
Education
High School Diploma -
Humberside Collegiate Institute
Toronto, ONSkills
- Complaint resolution
- Call Management
- Product Knowledge
- Account updating
- Data Entry
- Scheduling
Languages
English
Native/ Bilingual
Arabic
Full Professional
Timeline
Customer Service Representative
Air canada
07.2023 - 08.2024
Customer Service Associate
walmart
01.2022 - 06.2023
Receptionist
Waterview Dental
02.2021 - 12.2021
High School Diploma -
Humberside Collegiate Institute