Summary
Overview
Work History
Education
Skills
Timeline
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Ritvick Batra

18 Hope Avenue, Russell,New Zealand

Summary

Enthusiastic and results-driven duty manager with more than 4 years of expertise in the hospitality and quick service restaurant (QSR) industries. Expertise in overseeing day-to-day operations, maximizing team output, and providing outstanding visitor experiences. A track record of success in inventory management, event planning, menu planning, and guaranteeing adherence to safety and health regulations. Efficient at juggling a variety of duties, such as customer service and staff management, and has a strong dedication to upholding high operating standards. Willing to work weekends and nighttime hours in order to facilitate an adaptable and responsive management style.

Overview

7
7
years of professional experience

Work History

Duty Manager

Sambrosis Ltd
Russell, New Zealand
04.2023 - Current
  • Collaborated with chefs to develop and implement appealing seasonal menus, increasing guest satisfaction by 15%.
  • Managed inventory and processes, maintaining the stock levels, and implementing cost-effective pricing strategies within the budget.
  • Engaged with guests to gather feedback and address concerns, enhanced overall dining experiences, and customer loyalty by 27%.
  • Coordinated and organized special events, including private parties at the seaside, ensuring seamless execution and client satisfaction.

Restaurant Manager

White House Bar and Restaurant
Indore, India
05.2022 - 03.2023
  • Demonstrated full knowledge of all menu items, contents, and preparation methods, and increased revenue by promoting additional items and assisting with beverage menu creation by 23%.
  • Pre-owned knowledge and skills of making beverages, including coffee, espresso drinks, and cocktails.
  • Championed 100% guest satisfaction by providing an excellent dining experience and accurately monitored cash intake to eliminate discrepancies.

Assistant Restaurant Manager

Mangosteen Cafe
Indore, India
08.2021 - 04.2022
  • Trained workers in every position, including food preparation, money handling, and cleaning roles.
  • Handled Coffee Shop with excellent skill and pace of Tea and Coffee, which led to time efficiency and an increase of customer satisfaction by 14%.
  • Assisted in menu planning and pricing strategies, contributing to a 10% increase in revenue. Also, coordinated event and execution single-handedly, including setup, service, and breakdown.

Guest Service Associate

JW Marriott Hotel
Chandigarh, India
02.2019 - 08.2020
  • Kept restaurant tidy, hygienic, and spotless by conducting deep cleans and washing tables after use.
  • Personally welcomed guests and helped locate the most suitable offerings through effective questioning.
  • Maintained safe food handling standards at all times. Provided a professional, efficient service to over 150 customers per shift on average.

Guest Service Associate

Radisson Blu Hotel
Indore, India
01.2018 - 11.2018
  • Prepared and served ordered beverages, including coffee, espresso drinks, and cocktails, efficiently and smoothly.
  • Facilitated featureless operations by keeping the bar area well-stocked throughout each shift. Oversaw bar inventory, restocked supplies, and placed orders.
  • Monitored ice machine production and filled drink ice dispensing bins.
    Upheld high standard of cleanliness in all work areas.

Education

Bachelor of Hotel Management & Catering Technology - Tourism And Hotel Management

Kurukshetra University
India
04-2018

Skills

  • Menu Planning & Development
  • Event Coordination
  • Inventory Management
  • Budgeting & Pricing Strategies
  • Customer Service Excellence
  • Staff Supervision & Training
  • Health & Safety Compliance
  • Effective Communication

Timeline

Duty Manager

Sambrosis Ltd
04.2023 - Current

Restaurant Manager

White House Bar and Restaurant
05.2022 - 03.2023

Assistant Restaurant Manager

Mangosteen Cafe
08.2021 - 04.2022

Guest Service Associate

JW Marriott Hotel
02.2019 - 08.2020

Guest Service Associate

Radisson Blu Hotel
01.2018 - 11.2018

Bachelor of Hotel Management & Catering Technology - Tourism And Hotel Management

Kurukshetra University

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