RITURAJ SINGH
Brampton
Summary
Dedicated and customer-focused Customer Care Representative with proven experience delivering exceptional service in fast-paced environments. Skilled in handling high volumes of customer inquiries with professionalism and empathy, resolving issues efficiently while maintaining customer satisfaction. Strong communication and problem-solving abilities with a positive attitude and commitment to improving customer experience. Adept at using CRM systems, managing complaints, and ensuring a seamless customer journey from start to finish.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Forklift Operator
Graphic Transportation Inc.
12.2022 - 09.2024
- Operated forklifts to load, unload, and transport goods across warehouse zones safely.
- Maintained precise inventory records, optimizing storage systems for improved efficiency.
- Supported shipping and receiving operations, consistently meeting daily handling targets.
- Complied with workplace safety procedures and upheld company standards.
Customer Care Representative
Gap
01.2021 - 12.2022
- Acted as the first point of contact for supplier-related issues, delivering fast and accurate resolutions.
- Collaborated with teams like Community Enablement and Supplier Engagement to enhance supplier support.
- Investigated supplier concerns using data insights to identify and solve recurring issues.
- Resolved support tickets across platforms while maintaining accuracy and service quality.
- Assisted with cross-functional projects aimed at improving the overall supplier experience.
- Maintained clear and detailed records of issues to ensure data accuracy and availability.
Education
Associate of Science - Biology
Langara College
Vancouver, BC05.2021
Medical Stream -
Triple M Public School
01.2017
Skills
- Forklift operation and warehouse safety
- Inventory management
- Shipping and receiving
- Customer service and resolution
- Communication skills
- Problem solving
- Time management
- Equipment maintenance
- MS Office and CRM proficiency
- Load planning
- Safety compliance
- Data entry
- CPR & first aid expertise
- Public speaking
- Assessment & evaluation
Certification
- First Aid CPR Certification from Canadian Red Cross.
- Forklift Operator License.
- Food Safety Handling License.
Projected Tasks.
- Picked customer order items and packaged them accurately for same-day shipping.
- Loaded outbound trailers with products, ensuring safe and organized stacking.
- Unloaded shipments from suppliers, checking for accuracy, quality, and damage.
- Frequently moved packages weighing up to 50 - 70 lbs.
- Comfortable on warehouse equipment at heights up to 30 feet.
Languages
English
Timeline
Forklift Operator
Graphic Transportation Inc.
12.2022 - 09.2024
Customer Care Representative
Gap
01.2021 - 12.2022
Medical Stream -
Triple M Public School
Associate of Science - Biology
Langara College
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