Rituparna Das

Work History

Product Coordinator

Info-Tech Research Group

05.2022 - Current

Developed and implemented IT benchmarking tools and diagnostics, leading to significant enhancements in client IT operations and strategic decision-making processes.
Designed tailored solutions for diverse industries such as Education, Healthcare, Government, and Manufacturing, ensuring alignment with specific sector needs and compliance requirements.
Managed relationships with 70-100 global client accounts monthly, providing expertise and support that enhanced client engagement and satisfaction by 25%.
Spearheaded the execution of complex customer satisfaction surveys and feedback mechanisms, translating data into actionable strategies to improve product offerings and service delivery.
Conducted in-depth analyses of IT environments using tools like Power BI and Tableau to generate comprehensive reports that guided C-level strategic initiatives.
Authored and presented detailed reports on IT alignment, staff satisfaction, and application efficiency, influencing key stakeholder decisions and IT department improvements.
Pioneered enhancements to survey platforms and processes, introducing new features that improved usability and data integrity, leading to higher client retention and satisfaction.
Innovated data-driven product features and improvements based on systematic client feedback and industry trends, ensuring products remained cutting-edge and highly competitive.
Advised on IT management frameworks and governance, aiding clients in understanding their IT department’s strengths and weaknesses and crafting long-term improvement strategies.
Provided expert consultation on IT budgeting, staffing, and performance indicators, helping clients align IT initiatives with business goals for optimal resource utilization and ROI.
Created and delivered comprehensive training sessions and materials for clients and internal teams, enhancing understanding of complex products and increasing technical competency across the board.
Acted as a pivotal knowledge resource in cross-departmental teams, fostering a collaborative environment and driving the collective success of the product line.
Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.

Project Manager

MD Electricals

07.2018 - 08.2019

Led critical IT projects focused on infrastructure enhancements, software implementation, and cybersecurity, employing Agile methodologies to boost project completion by 20% and cut turnaround times by 25%.
Implemented process optimization strategies that significantly reduced project costs by 15% within six months, while maintaining high-quality standards. Utilized advanced data analysis and workflow streamlining techniques to optimize resource allocation.
Achieved a 95% client satisfaction rate by delivering projects within budget and ahead of schedule, which also increased client retention by 30%. Excelled in building client trust and securing repeat business through exceptional service delivery.
Generated an additional $500,000 in revenue by strategically upselling IT services and collaborated with the business development team to secure new opportunities, resulting in a 25% increase in annual revenue.
Managed a diverse team across various projects, ensuring adherence to safety and industry standards while fostering a culture aligned with core values of innovation and trust. Responsible for comprehensive project lifecycle management, including detailed financial reporting, regulatory compliance, and operational administration.
Demonstrated deep technical knowledge of electrical systems and IT infrastructure, with robust skills in project management tools such as Microsoft Project, ConEst, Accubid, and Bluebeam for superior project estimation and execution.

Project Manager

Tata Consultancy Services

09.2017 - 06.2018

Spearheaded the deployment and optimization of cutting-edge HR management systems, significantly enhancing employee data management and operational efficiency. Leveraged technology solutions to streamline HR processes, resulting in a 30% increase in process efficiency.
Led a series of initiatives aimed at transforming HR services, including the integration of AI and machine learning technologies to improve talent acquisition and employee engagement. Successfully managed projects that enhanced HR service delivery and employee satisfaction metrics.
Designed and executed innovative talent management programs that supported strategic business objectives. These initiatives improved talent acquisition, retention, and development, reducing turnover by 20% year-over-year.
Directed change management efforts associated with major HR transformation projects, ensuring seamless adoption and minimal disruption. Facilitated workshops and training sessions to promote an agile and adaptive organizational culture.
Established and maintained strong relationships with key stakeholders, ensuring alignment of project goals with business objectives. Effectively communicated project status, insights, and outcomes through regular updates and executive reports.
Developed and monitored key performance indicators to assess the effectiveness of HR projects, leading to data-driven decisions that enhanced strategic planning and resource allocation.
Ensured that all HR projects adhered to internal policies and legal standards, managing audits and compliance checks to maintain governance and mitigate risks.

Technical Lead Project Manager

Hexaware Technologies

02.2017 - 08.2017

Directed critical software development and IT infrastructure upgrades that increased system efficiency by over 40% for clients like Ola Australia, Myntra, and PhonePe. Implemented Agile and DevOps methodologies, reducing project delivery cycles by 35% and enhancing responsiveness to client needs.
Managed technology projects that directly supported business expansion efforts for major clients, leading to a measurable increase in their operational capacities by up to 30%. These projects have consistently achieved client satisfaction rates exceeding 90%, cementing long-term business relationships and boosting client retention.
Spearheaded the integration of AI and machine learning technologies into client projects, which increased data processing efficiency and analytics capabilities by 50%, contributing to an annual revenue increase of $1M from new and existing contracts.
Developed and enforced a comprehensive risk management framework that decreased project risks by 25%, ensuring delivery within regulatory and compliance standards. This proactive approach significantly lowered the incidence of post-deployment issues and client escalations.
Led a team of 50+ software developers and engineers across multiple high-profile projects, nurturing a culture of technical excellence and innovation. My leadership contributed to a team productivity boost of 30%, recognized internally through multiple awards for excellence.
Collaborated with business development teams to align project outcomes with broader business strategies, resulting in Hexaware securing strategic contracts valued at over $3M and enhancing the company’s market position in competitive tech landscapes.

Technical Project Coordinator

Piramal Pharma Limited

05.2016 - 01.2017

Coordinated multiple high-value technical projects within the pharmaceutical sector, ensuring strict adherence to timelines and regulatory compliance. Streamlined project schedules, reducing overall project duration by 20%, while maintaining alignment with scientific and operational standards.
Acted as the pivotal liaison between project teams, R&D, and regulatory bodies. Enhanced communication processes that improved project transparency and stakeholder engagement, resulting in a 95% satisfaction rate reported by project leads and department heads.
Maintained meticulous documentation to comply with FDA and global pharmaceutical regulations, ensuring all project deliverables met quality standards. This proactive management reduced potential compliance issues by 30% across assigned projects.
Implemented robust risk assessment techniques to identify potential issues early in the project lifecycle. Developed mitigation strategies that decreased critical risks by 40%, safeguarding project outcomes and timelines.
Optimized resource allocation across projects, enhancing resource utilization by 25% without compromising project outcomes. Introduced innovative tools and techniques for project tracking and management, which increased operational efficiency.
Provided ongoing training and support to project teams, enhancing understanding of technical and regulatory nuances specific to the pharmaceutical industry. This initiative improved team performance and project delivery effectiveness by 15%.
Initiated process improvement projects that incorporated the latest technological advancements in data analysis and project management software, leading to a 20% improvement in project tracking accuracy and decision-making speed.

Business Analyst

Trade.Com

01.2016 - 04.2016

Conducted comprehensive data analysis on trading patterns and market trends, which led to actionable insights for portfolio management teams. These insights contributed to a 10% increase in trading efficiency and better risk management for client portfolios during volatile market periods.
Managed a critical project aimed at optimizing trade processes and enhancing analytical capabilities. Delivered detailed reports on market conditions and trading anomalies, which supported senior management in strategic decision-making and operational adjustments.
Actively engaged with trading teams and stakeholders to gather detailed requirements for system enhancements. Facilitated workshops that defined the roadmap for the development of new trading algorithms, resulting in enhanced trading strategies tailored to emerging market opportunities.
Developed performance metrics that effectively measured the impact of new trading strategies. These metrics not only demonstrated a 15% improvement in trade execution times but also provided a framework for ongoing performance evaluation.
Supported cross-functional teams by providing analytical expertise and market insights, which enhanced collaboration between the trading, finance, and IT departments. This support helped streamline project execution and reduce cross-departmental conflicts by 20%.
Performed in-depth market research and competitive analysis to benchmark Trade.Com’s services against industry standards. The findings from this research informed enhancements to service offerings, improving customer satisfaction and competitive positioning. Expertly bridged IT and business domains, enhancing project delivery and team cohesion through Agile practices and collaborative tools (Slack, Microsoft Teams, Jira, Trello).

Project Coordinator

Lead Capital Global Ltd

01.2016 - 04.2016

Coordinated a critical IT project for Mumbai University, ensuring seamless collaboration between IT specialists, university administrators, and external stakeholders. Managed project schedules, budgets, and resources, leading to the on-time and under-budget completion of the project.Enhanced sales efficiency and client investment outcomes using CRM (Salesforce) and analytics tools (Tableau, Power BI), coupled with financial modeling (Excel, MATLAB) for customized investment advice.
Acted as the primary liaison between the IT team and Mumbai University representatives. Facilitated effective communication channels, ensuring all parties were aligned with project goals, timelines, and expectations, which enhanced project transparency and stakeholder satisfaction.
Maintained comprehensive project documentation, including progress reports, budget allocations, and compliance records. This meticulous documentation practice ensured adherence to university standards and project specifications, significantly reducing compliance risks.
Identified potential project risks and collaborated with the IT team to develop preemptive mitigation strategies. These efforts resulted in a 30% reduction in project delays and disruptions, ensuring a smooth workflow and timely project delivery.
Provided technical support and guidance to the IT team, optimizing resource allocation and utilization. This included coordinating logistics for hardware and software deployment, which was crucial for maintaining project momentum.
Facilitated training sessions for university staff on the new IT systems installed, ensuring smooth transition and adoption. The training was customized to the needs of the university staff, leading to a 40% increase in user competency within the first month post-implementation.

Senior Account Coordinator

Cleartrip.com

01.2015 - 12.2015

Oversaw and enhanced key client accounts, optimizing travel and accommodation arrangements which led to an increase in client retention rates by 25%. Implemented tailored account strategies that aligned with clients' unique travel needs and business objectives.
Established and maintained strong relationships with major clients, leading to enhanced satisfaction and loyalty. Utilized customer feedback to refine service offerings, resulting in a 30% improvement in customer satisfaction scores.
Led cross-functional teams to deliver complex travel solutions that met precise client requirements. Coordinated between operations, sales, and technology teams to ensure seamless service delivery and to resolve any issues swiftly, reducing resolution time by 20%.
Utilized advanced analytics to track account performance and identify trends in travel preferences. These insights contributed to the development of new service offerings, driving a 15% increase in revenue from key accounts.
Mentored and trained junior account coordinators, improving the team’s overall skill set and performance. Developed a comprehensive training program that enhanced the team's capabilities in customer service and account management.
Streamlined account management processes, reducing overhead costs by 10% while maintaining high service quality. Implemented new software tools that improved the efficiency of booking and managing travel arrangements.

Summary

Overview

Work History

Product Coordinator

Project Manager

Project Manager

Technical Lead Project Manager

Technical Project Coordinator

Business Analyst

Project Coordinator

Senior Account Coordinator

Education

Post Graduate Diploma - International Business Studies

Post Graduate Diploma - Project Management

Bachelor of Computer Applications - Information Technology

Skills

Certification

Timeline

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