Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Ritu sharma

Mississauga,ON

Summary

Dynamic customer service professional with experience at Clearance Warehouse, recognized for enhancing customer loyalty through effective complaint resolution and empathetic communication. Proven reliability and punctuality in high-pressure environments, complemented by strong data entry skills and adaptability gained during my internship at Next Level Tax Solutions.

Overview

1
1
Certification

Work History

Customer Service Cashier

Clearance Warehouse
2023 - 2025
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.

Data Entry Intern

Next Level Tax Solutions
2021 - 2022
  • Contributed to project success by meeting tight deadlines for data entry tasks without sacrificing quality.
  • Maintained strict confidentiality while handling sensitive client information according to company guidelines and legal regulations.
  • Demonstrated adaptability by quickly learning new software programs and adjusting to changes in database structures or requirements.
  • Assisted in the creation of user-friendly documentation for internal use, simplifying complex procedures for more accessible understanding across teams.

Education

High School Diploma - Accounting And Finance

Niagara College
Toronto, ON
04.2024

Skills

  • Customer service
  • Customer satisfaction
  • Reliability and punctuality
  • Patience and composure
  • bookkeeping
  • basic accounting

Languages

English
Professional Working

Certification

professional payroll certification

Timeline

Customer Service Cashier

Clearance Warehouse
2023 - 2025

Data Entry Intern

Next Level Tax Solutions
2021 - 2022

High School Diploma - Accounting And Finance

Niagara College
Ritu sharma