Ritu sharma
Toronto,ON
Summary
Personable and highly organized with excellent communication and multitasking abilities. Possesses strong customer service and administrative skills, including managing phone systems and scheduling. Committed to creating welcoming environment and ensuring smooth front desk operations.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist
Evalueserve
11.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Front Desk Supervisor
Holiday Inn Suites
05.2017 - 03.2019
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
Education
Master of Science - Computers Applications
Punjab Technical University
07-2009
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Data entry
- Administrative skills
- Hospitality services
- Front office management
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Front Desk Receptionist
Evalueserve
11.2024 - Current
Front Desk Supervisor
Holiday Inn Suites
05.2017 - 03.2019
Master of Science - Computers Applications
Punjab Technical University
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