Summary
Overview
Work History
Education
Skills
LANGUAGES
Accomplishments
Timeline
Hi, I’m

Ritu Sandhu

Brampton,ON

Summary

Highly motivated and results-oriented professional with 18+ years of experience in customer service, sales, and operations. Proven ability to build relationships, exceed targets, and drive positive customer experiences.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Overview

24
years of professional experience

Work History

Lokhart’s Service

Admin and Book Keeper
08.2023 - 01.2024

Job overview

  • Last worked with Lokhart’s Service as Admin and book Keeper.(Summer Side, Canada) (August 2023 to January 24
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Berkeley Tata Motors Chandigarh ( INDIA )

Customer Experience Manager
06.2014 - 07.2023

Job overview

  • Coordinated seamless vehicle delivery by overseeing test drives and maintaining showroom ambiance.
  • Delivered exceptional customer service through detailed explanations of documentation and vehicle features.
  • Facilitated car unveiling ceremonies, pujas, key handovers, and photo sessions to celebrate milestones.
  • Ensured customer satisfaction by collecting feedback, addressing complaints promptly, and sealing deals at delivery.
  • Logged customer interactions in CRM systems, tracked performance metrics, and organized effective meetings.
  • Managed escalated customer issues swiftly, maintaining positive relationships and timely resolutions.
  • Supervised daily operations to maximize revenue, employee productivity, and overall customer satisfaction.
  • Cultivated a collaborative team environment that promoted continuous learning and professional growth.

Aakriti World Jalandhar

Team Leader
01.2010 - 01.2014

Job overview

  • Team Handling, Sales of Vehicle, Accessories, Insurance, and Exchange of Pre-Owned Cars & Handle the Customer Care Team.

Swani Motors Jalandhar

Senior Sales Executive
01.2006 - 01.2010

Job overview

  • Sale of Vehicles, Accessories, Insurance, Exchange of Pre-Owned Cars.

Hotel Kamal Palace Jalandhar

Loby Manager
01.2003 - 01.2005

Job overview

  • Guest Welcome, Banquet guest and decorum maintain to the lobby and front office staff.

Hotel Park INN

Front office Assistant
01.2000 - 01.2002

Job overview

  • Guest Welcome – Check In and Check Out the Rooms, Take care all telex, Fax inquiries from rooms and outside and make party board attended all party guests etc.

Education

GNDU Amritsar

Bachelor of Arts (B.A.)

University Overview

Skills

  • Team management
  • Inter Teams communications
  • Third Party Dealers Communications
  • SSI scores
  • JD power
  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail

LANGUAGES

English
Hindi
Punjabi

Accomplishments

Accomplishments
  • Achieved SSI by completing task with accuracy and efficiency in a row 2015,2016, 2018 and 2022.
  • Achieved 1st Prize received from our RM Mr. Trahan effectively helping with team.
  • Win a trip to Dubai as a BEST CXM.
  • Supervised team of [93 ] staff members with 3 outlets.

Timeline

Admin and Book Keeper
Lokhart’s Service
08.2023 - 01.2024
Customer Experience Manager
Berkeley Tata Motors Chandigarh ( INDIA )
06.2014 - 07.2023
Team Leader
Aakriti World Jalandhar
01.2010 - 01.2014
Senior Sales Executive
Swani Motors Jalandhar
01.2006 - 01.2010
Loby Manager
Hotel Kamal Palace Jalandhar
01.2003 - 01.2005
Front office Assistant
Hotel Park INN
01.2000 - 01.2002
GNDU Amritsar
Bachelor of Arts (B.A.)
Ritu Sandhu