INDERJIT KAUR
Brampton,ON
Summary
Proactive Office Administrator with 6 years of experience managing office operations in fast-paced, deadline-driven environments. Adept at developing and maintaining detailed administrative and procedural process that reduce redundancy, improve accuracy, and achieve organizational objectives. Skilled at working effectively with different departments to coordinate information and resolve problems.
Overview
8
8
years of professional experience
Work History
Administrative
VK Communications
Brampton, Ontario
10.2024 - Current
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Interceded between employees during arguments and diffused tense situations.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Organized spaces, materials and catering support for internal and client-focused meetings.
Operational Administration
4refuel
06.2022 - 10.2024
- Monitored operational activities to ascertain effectiveness of results and which areas could use better oversight.
- Managed operational performance for project and for specific service companies.
- Verified inventory computations by comparing to physical counts of stock, and investigated discrepancies or adjusted errors.
- Operated computers and other office equipment to prepare receipts.
- Used FMO to maintain proper records of outgoing and incoming stock.
- Collaborated with internal teams to improve outputs to meet demand and supply requirements, ensuring inventory integrity targets for finished goods.
- Tracked and monitored purchase orders, deliveries and invoicing to verify accuracy and compliance.
- Sought ways to improve processes and services provided.
- Trained, motivated and guided on-boarding members.
- Worked with customer service to handle escalated customer issues.
- Handled day-to-day office operations and resolved any conflicts.
- Worked with proprietary software to reduce fueling issues and increase productivity.
- Delegated daily tasks, addressed employee questions and resolved scheduling issues.
- Defined and maintained databases to deliver responsiveness to data client requests.
- Created enhancements to resolve client problems and meet operational standards.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Maintained electronic and paper filing systems for easy retrieval of information.
Office Administrator
GM Truck and Forklift Driving School
03.2022 - 04.2022
- Created and updated records and files to maintain document compliance
- Restocked supplies and submitted purchase orders to maintain stock levels
- Delivered top-notch administrative support to office staff, promoting excellence in office operations
- Updated spreadsheets and databases to track, analyze and report on performance and sales data
- Routed business correspondence, documents, and messages to correct departments and staff members
- Screened visitors and issued badges to maintain safety and security
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
Office Admin
City Truck & Forklift Driving School Ltd
06.2018 - 03.2022
- Administer and maintain daily front office operations, including greeting clients, answered multi-line phone system, and performing billing tasks with accuracy
- Maintained well organized filing system and complete all the paperwork up to date in QuickBooks and wave accounting
- Supervise 10-15 team members, introduced the effective scheduling techniques for students and teacher to get good results
- Worked with excel, PowerPoint and publisher
- Registration of the students and explaining all the school policies
- Kept track of all the student payments and created spreadsheets to keep database
- Completed all the paperwork before the deadlines and worked under pressure
- Worked overtime when required by the company
- Kept owner with daily details and coordinate with her for resolving any issues
- Issued licenses on successful completion of students training
- Tracked office supplies and restocked low items to keep team members on-task and productive
Volunteer
Lambton College
06.2017 - 05.2018
- Member of college CR team, college ambassador, volunteer, and college staff
- Helped the college staff in registration new students, Organize College Events
- Managed filing of all the students and updating it at regular basis
- Done work at front desk, attending the calls, guests and helping students on regular basis
- Worked in the library, bookkeeping, and updating the information of the books
- Making posters for promoting different events in college
- Worked with the college staff for proper execution of the events
- Supported engaging and fun events by helping with organization and planning
- Completed clerical tasks and office duties to open full-time employees up for more critical work
Education
Diploma - Computer Programmer
Lambton College
Mississauga, ON01.2018
Skills
- Oral and written communication skills
- Database designing
- Web Designing
- Knowledge of QuickBook and Wave
- Billing and Invoicing
- Office administration
- Scheduling
- Database administration
- Staff Management
- Microsoft office
- Office inventory management
- Inbound phone call handling
- Employee records management
- File organization
- Operation recommendations
- Document management
Languages
English
Punjabi
Hindi
Timeline
Administrative
VK Communications
10.2024 - Current
Operational Administration
4refuel
06.2022 - 10.2024
Office Administrator
GM Truck and Forklift Driving School
03.2022 - 04.2022
Office Admin
City Truck & Forklift Driving School Ltd
06.2018 - 03.2022
Volunteer
Lambton College
06.2017 - 05.2018
Diploma - Computer Programmer
Lambton College
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