Ritu Rani
Jalandhar ,India
Summary
Versatile hospitality professional with a track record of enhancing guest experiences at Aloft Hotel through exceptional guest relations and problem-solving skills. Trained and mentored staff, significantly improving service quality and efficiency. Fluent in English and Hindi, adept at scheduling and report generation, demonstrating strong time management abilities.
Overview
3
3
years of professional experience
Work History
Front Office Associate
Aloft Hotel
Aerocity, New Delhi
02.2024 - Current
- Processed and prepared documents such as business or government forms and expense reports.
- Greeted guests warmly upon arrival and provided a seamless registration process, setting the tone for an enjoyable stay.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Housekeeping Coordinator
Seven Seas Hotel
Rohini, New Delhi
02.2023 - 01.2024
- Trained new hires on proper housekeeping procedures, leading to increased consistency in service quality.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Streamlined communication between housekeeping staff and hotel management, resulting in improved efficiency and teamwork.
- Maintained controls over expenses and inventory for optimal budget tracking.
Internship Trainer
Holiday Inn
Panchkula, Haryana
08.2021 - 01.2022
- Implemented a variety of teaching methods during training sessions to accommodate different learning styles among interns.
- Assisted interns in preparing for post-internship job searches with resume reviews, mock interviews, and career guidance.
- Promoted diversity within the internship program by actively recruiting and supporting underrepresented populations.
- Streamlined intern onboarding process, resulting in reduced time spent in orientation sessions.
Education
Bachelor In Hotel Management And Catering Technolo - Tourism And Hotel Management
CT Group of Institutions
Jalandhar, Punjab03.2023
High School - Arts
Girls Senior Secondary School
Jandiala04.2018
Skills
- Problem-solving skills
- Guest Relations
- Word Processing
- Scheduling appointments
- Report Generation
- Travel Arrangements
- Billing and Invoicing
- Fluent in English and Hindi
- Time management abilities
Languages
English
Professional Working
Timeline
Front Office Associate
Aloft Hotel
02.2024 - Current
Housekeeping Coordinator
Seven Seas Hotel
02.2023 - 01.2024
Internship Trainer
Holiday Inn
08.2021 - 01.2022
Bachelor In Hotel Management And Catering Technolo - Tourism And Hotel Management
CT Group of Institutions
High School - Arts
Girls Senior Secondary School