Ritu NA
Toronto
Summary
Experienced Study Abroad Advisor with over 4 years of expertise in Schengen countries, achieving a 100% visa success rate for Finland, Sweden, Lithuania, and 95%+ for Latvia. Proven track record in guiding students through personalized counseling for the UK, Canada, and Australia, ensuring tailored academic opportunities. Skilled in managing marketing strategies, organizing co-op partnerships, coordinating events, leading cross-functional teams, meeting sales targets, and fostering strong collaborations with global educational institutions and community organizations. Adept at streamlining study abroad processes and providing expert visa application guidance.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Partnership Development Specialist
ICT Schools - Kikkawa College
10.2024 - Current
- University and College Partnerships: Establish and maintain strategic partnerships with universities and colleges to create pathways for student exchange, academic collaboration, and joint programs.
- Agency Collaborations: Build relationships with agencies to promote college programs, attract prospective students, and expand the institution's outreach.
- Community Co-op Collaborations: Develop partnerships with daycare centers, retirement homes, and other community organizations to create cooperative education and experiential learning opportunities for students.
- Interdepartmental Coordination: Collaborate with college departments to align partnership activities with academic and operational objectives.
- Market Research and Trends: Conduct market research to identify new opportunities for partnerships aligned with the college’s mission and vision.
- Documentation and Reporting: Prepare and maintain comprehensive reports and agreements for partnerships, ensuring compliance with institutional goals and policies.
- Innovative Partnership Strategies: Identify and implement innovative strategies for partnership development to enhance the college’s reputation and increase enrollment.
Assistant Manager
ACEA Global Building Careers Private Limited
06 2024 - Current
- Led and managed multiple departments including Europe Filing Department, Sales, Counseling, Visa Interview Training and Marketing Team.
- Achieved a 95-100% visa success rate, with 100% in Finland, Sweden, Lithuania, and 95%+ in Latvia.
- Guided 500+ students through university selection, admissions, and visa applications, ensuring a smooth process.
- Exceeded sales targets by 50%, contributing to a 30% increase in revenue over two years.
- Managed 1,000+ student applications, ensuring compliance and timely approvals.
- Led the marketing team, creating and implementing monthly marketing plans focused on overall company growth and brand visibility.
- Built strong relationships with 50+ global universities across 10+ countries, facilitating student admissions.
- Conducted training sessions for team members on immigration regulations admissions processes and Country guide.
- Held regular team meetings to ensure collaboration, alignment with goals, and efficient problem-solving.
- Handled student concerns with a 95% satisfaction rate, generating strong referrals and ensuring high student retention through excellent customer service.
- Created social media videos featuring country-specific information and company success updates, enhancing brand visibility and engagement.
Study Abroad Advisor Cum Europe Team Leader
ACEA Global Building Careers Private Limited
04 2023 - 05 2024
- Successfully handled the dual role of Study Abroad Advisor and Europe Team Leader, managing a team of 10+ members and achieving a 100% visa success rate for students aiming to study in Europe, significantly boosting the company's reputation for reliability. Managed over 1,200 visa applications and admissions processes, ensuring students were well-prepared for their chosen study destinations, resulting in a high success rate of placements. Trained the admissions and visa filing team through regular weekly sessions, keeping them updated on the latest study visa regulations and best practices.
- Led and motivated the sales team, achieving a consistent 25% increase in sales targets and contributing to a 40% rise in overall company revenue. Provided personalized guidance to 500+ students, ensuring alignment of academic goals with financial constraints and personal preferences, leading to high satisfaction and success rates. Created 50+ informative social media videos, reaching over 10,000 students, and keeping them updated on the latest immigration news and study abroad opportunities.
- Managed the Europe admissions and filing process, overseeing application reviews and visa documentation with 99%+ accuracy and compliance with immigration policies. Conducted weekly team meetings and acted as a mediator between students, team members, and universities to resolve queries efficiently and ensure smooth collaboration.
- Took on HR responsibilities within the company, handling recruitment, conducting interviews, and arranging orientations for new staff. Regularly conducted counseling sessions to provide tailored advice to students, ensuring they made informed decisions about their study abroad journeys.
- Balanced leadership, mentorship, and hands-on work, managing complex processes, team communication, strategy, and student satisfaction while maintaining a strong focus on team success and operational efficiency.
Sales Team Leader
ACEA Global Building Careers Private Limited
10 2022 - 03 2023
- Led and nurtured a team of 8 online educational counselors, fostering a collaborative and innovative environment that consistently delivered results.
- Increased sales targets by 20%, directly contributing to company growth.
Guided 300+ clients through personalized counseling sessions, simplifying the complexities of the study visa process and ensuring a smooth application journey. - Specialized in European and global educational landscapes, offering tailored guidance for study options in Australia, the UK, Latvia, Lithuania, France, Finland, Denmark, and Sweden.
- Managed over 100 online and in-person queries, providing customized counseling and career guidance to align students' choices with academic and professional goals.
- Conducted monthly training sessions to update the team on the latest developments in the study visa and immigration sector, resulting in a 15% increase in team performance.
- Provided mentorship and support to team members, ensuring individual targets were met and contributing to the department's overall success.
Telecaller
ACEA Global Building Careers Private Limited
06 2021 - 09 2022
- Handled high volumes of incoming and outgoing calls, addressing student queries and providing timely, accurate information.
- Managed the company’s primary phone line, ensuring all inquiries were routed to the appropriate department or handled directly.
- Responded to student inquiries via phone and email, offering guidance on study abroad programs, visa processes, and general information.
- Collected and organized documents for student applications, ensuring smooth administrative workflow at the reception.
- Independently achieved monthly call targets by efficiently managing queries and ensuring client satisfaction.
- Maintained a zero-complaint rate by delivering excellent customer service, resolving issues promptly, and following up with clients.
Education
MBA - Business Management
International Business University
Toronto, ON07-2026
Master of Commerce - Commerce
Panjab University
08.2019
Bachelor of Commerce -
Panjab University
07.2017
Certification
- Introduction to UK Immigration Law and Becoming an Immigration Advisor: The Open University
- ICEF Canada Course Graduate (CCEA Certified)
- UGC NET (Commerce) - Assistant Professor
Conferences & Seminars
- National Seminar on Informal Employment in India: Issues and Challenges Sponsored by ICSSR, New Delhi held at Post Graduate Govt. College for Girls, Sector -11, Chandigarh on 28th March 2019.
Volunteer Experience
Blood Donation Camp Volunteer
- Participated in blood donation camps organized at PGGCG 11, Chandigarh
- Dates: 27th September 2018 and 27th March 2019
Languages
Hindi
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Partnership Development Specialist
ICT Schools - Kikkawa College
10.2024 - Current
Master of Commerce - Commerce
Panjab University
Bachelor of Commerce -
Panjab University
Assistant Manager
ACEA Global Building Careers Private Limited
06 2024 - Current
Study Abroad Advisor Cum Europe Team Leader
ACEA Global Building Careers Private Limited
04 2023 - 05 2024
Sales Team Leader
ACEA Global Building Careers Private Limited
10 2022 - 03 2023
Telecaller
ACEA Global Building Careers Private Limited
06 2021 - 09 2022
MBA - Business Management
International Business University
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