RITU KAURA
WELLAND,CANADA
Summary
To pursue a career in an organization that offers me an opportunity to learn and gives me scope to update my knowledge and skills towards the growth of an organization. Where I can utilize my leadership and communication skills and ability to promote team work.
Overview
14
14
years of professional experience
Work History
HR Administrator
ZEDD CUSTOMER SOLUTIONS
Toronto
05.2021 - Current
- Office duties, dealing with property management and cleaners
- Office administrative tasks, ordering supplies, managing assigned parking and handling vendors
- Manage multiple employee information in appropriate databases, performance reviews and benefits
- Enter new hire information into internal HR systems accurately and efficiently
- Enter and track benefits
- Maintain files and employee records
- Daily audits- security badges
- Maintain and manage visitor and temporary security badges
- Data entry –Vacations, correctives, employment status
- Order necessary supplies
- Provide employment letters
- Manage Zedd’s main telephone line in a professional manner
- Payroll
- Timely entry of new hires and master data changes into payroll
- Other duties as assigned
- Daily reporting for the executive team
- Recruiting
- Prepare material and assist with the deliverance of new hire orientations
- Assist with collecting, sorting, and distributing incoming correspondence, including resumes
- Assist with conducting preliminary pre-screen telephone interviews and set up in-person interviews with HR/management team
- Assist set up candidates for testing
- Assist with updates to the candidate database
- Other duties as assigned
Telecommunication Sales Representative
ZEDD CUSTOMER SOLUTIONS
Toronto
01.2018 - 05.2021
- Associated with Rogers Telecommunications
- Troubleshoot customer’s technical issues and assist them in initializing online services
- Assist Operations Manager with various assessments
- Follow up with customers via phone call or email addressing their services
- Identify customer’s issues through different software and provide appropriate solutions
- Create new revenue streams through data and predictive analytics followed up by inbound leads, outbound calls and emails
- Routing qualified opportunities to the appropriate sales executives for further development and closure
- Manage and assist sales team for the campaign
Associate Team Lead for Rogers Communication
ZEDD CUSTOMER SOLUTIONS
Toronto
05.2020 - 01.2021
- Managing all post disconnect programs for Rogers Communication
- Creating the daily reports and presenting the data to clients
- Monitoring the employees and their performance on a daily basis
- Motivating team to achieve the daily targets
- Managing the Team in a high pace environment
Bartender/Supervisor
The Blvd
Toronto
01.2015 - 01.2018
- Work on different shifts including opening and closing the restaurant
- Provide banquet services for private parties and special events
- Maintain and update inventory log to meet customers’ demands
- Consistently created repeat business by ensuring outstanding quest satisfaction
Cashier/Customer Service Representative
Tim Horton’s
Toronto
01.2011 - 01.2015
- Handle the cash counter keeping accurate transaction record of the cash flow
- Assemble and prepare food and food orders
- Keep record of the food and other ingredients used for daily service
- Serve customers at the counters and drive thru windows
- Maintain a hygiene environment inside the food court ensuring customer safety at the same time
- Appreciated by customers for exceptional and efficient customer service
Sales Representative
Shoppers Drug Mart (co-op)
Toronto
01.2011 - 12.2011
- Provide customers with information on shopper’s drug mart products
- Work as a cashier while encouraging add-ons for purchases
- Work on the floor by organizing the store and promoting sales
Education
Diploma in Office Administration- Executive -
Durham College
ON01.2025
Diploma in -
Sir Robert L, Borden Business and Technical Institute
Toronto01.2011
Skills
- Microsoft Office (MS Word and Excel)
- File management
- Teamwork
- Independent working
- Multitasking
- Decision Making
- Quick thinking
- Fast paced environment
- Communication
- Flexibility
- Adaptability
- Problem analysis
- Report making
- Solution searching
References
Available on request.
Timeline
HR Administrator
ZEDD CUSTOMER SOLUTIONS
05.2021 - Current
Associate Team Lead for Rogers Communication
ZEDD CUSTOMER SOLUTIONS
05.2020 - 01.2021
Telecommunication Sales Representative
ZEDD CUSTOMER SOLUTIONS
01.2018 - 05.2021
Bartender/Supervisor
The Blvd
01.2015 - 01.2018
Cashier/Customer Service Representative
Tim Horton’s
01.2011 - 01.2015
Sales Representative
Shoppers Drug Mart (co-op)
01.2011 - 12.2011
Diploma in Office Administration- Executive -
Durham College
Diploma in -
Sir Robert L, Borden Business and Technical Institute