RITU DHIMAN
Calgary,Canada
Summary
Dynamic and customer-centric retail professional with over two years of experience delivering exceptional service and driving sales while maintaining organized, visually appealing store environments. Proficient in point-of-sale (POS) systems and inventory management, complemented by strong communication skills that enhance customer interactions. Demonstrated ability to thrive in fast-paced settings, efficiently resolving customer issues and fostering a collaborative team atmosphere. Committed to contributing to overall store success through a focus on customer satisfaction and operational excellence.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
Ernav Enterprises
08.2022 - 08.2025
- Delivered excellent customer service to an average of 100+ customers daily, assisting with product selection, sizing, and returns.
- Consistently exceeded monthly sales goals by 10–15% through upselling and product knowledge.
- Operated POS system accurately for cash, card, and mobile transactions.
- Restocked shelves, managed inventory, and maintained clean, organized merchandise displays.
- Trained and supported new team members on company policies and daily operations.
Customer Care Executive
Tech Shedar Pvt. Ltd.
01.2018 - 07.2022
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Developed strong customer relationships and loyalty through effective communication.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Responded to telephone inquiries and complaints following standard operating procedures.
Education
Master of Education (MEd) - Leadership
City University
08.2025
Bachelor of Education (BEd) - undefined
Kurukshetra University
12.2018
Skills
- Attention to detail
- Time management
- Organizational skills
- Teamwork and collaboration
- Physical stamina and manual handling
- Safety awareness and compliance
- Fast and accurate sorting
- Decision-making and judgment
- Adaptability and reliability
- Communication Skills
Accomplishments
- Consistently met or exceeded monthly sales targets by upselling and product recommendations.
- Recognized as “Employee of the Month” for exceptional customer service and teamwork.
- Consistently met or exceeded monthly sales targets by upselling and product recommendations.
- Recognized as “Employee of the Month” for exceptional customer service and teamwork.
- Designed and maintained front-of-store displays that boosted sales of featured products
Certification
- Basic First Aid & CPR
- Customer Service Fundamentals
- Retail Sales Associate
- Workplace Safety and Health Certificate
- Security License Holder
Timeline
Retail Sales Associate
Ernav Enterprises
08.2022 - 08.2025
Customer Care Executive
Tech Shedar Pvt. Ltd.
01.2018 - 07.2022
Bachelor of Education (BEd) - undefined
Kurukshetra University
Master of Education (MEd) - Leadership
City University