Ritu Chaudhary

• ServiceNow Expertise: Proficient in leveraging the full spectrum of ServiceNow capabilities, including Service Request, Incident Management, Problem Management, Change Management, Asset Management, Demand Management, Agile Module, and Automated Test Framework.
• Process Optimization: Demonstrated track record of analysing and refining business processes through ServiceNow, resulting in improved operational efficiency, reduced costs, and enhanced service delivery.
• End-to-End Implementation: Adept at overseeing end-to-end project implementations in ServiceNow, from initial requirement gathering and analysis to deployment, ensuring alignment with organizational objectives.
• Cross-Functional Collaboration: Effective liaison between business and technical teams, fostering collaboration and ensuring mutual understanding of processes and requirements.
• Methodologies: Experienced in applying both Agile and Waterfall methodologies to software development and testing processes, adapting to project-specific needs.
• Documentation: Strong documentation skills, including the creation of user documentation and project documentation to facilitate knowledge sharing and smooth transitions.
• Communication and Troubleshooting: Excellent communication skills combined with a proactive troubleshooting approach, allowing for effective problem-solving in real-time environments.
• Project Management: Possess project management skills to estimate timelines, produce detailed test plans, and manage project deliverables while meeting established schedules, Business Process Modelling.

MBA, Manav Rachna college of engineering (M.D.U), 2013, B.B.A, Faridabad institute of technology (Manav Rachna campus) (M.D.U-2011), 2011, BUSINESS & PROJECT MANAGEMENT: Vancouver community college, Vancouver