Ritu Arora
Calgary,Canada
Summary
Competent and diligent professional having diverse experience of over 15 years working in India and Malaysia in the areas of Customer Service, Administration, Client and Vendor handling.
Strong leadership traits with excellent ability to coordinate with people at different levels under difficult situations. Ability to bring out the best in others while creating a healthy and friendly work environment thus enhancing operational efficiency and optimizing resource utilization.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Administrator - Clearance
FedEx India Pvt. Ltd
11.2015 - 11.2023
- Handling Global and Multinational customers on country level.
- Providing technical advice on customs related matters to customers
- Visiting customers on a regular basis for feedback on services and clearing all services issues.
- Conducting business reviews periodically to keep a check on the business growth.
- Serve as the focal point or after-sales support for the customer for all kinds of issues / queries.
- Maintain an Issue & Action log for all customers and close the issues within the specified timeline.
- Portray a professional, courteous and helpful attitude in all dealings with internal and external customers
Manager- Admin/ HR
Padgham Sweet India Pvt. Ltd
04.2011 - 08.2013
- Liaison with labour law consultants to meet Statutory Compliances. Maintain various registers like attendance, advance, overtime, muster roll and salary register.
- Successfully implementing company policies / labor laws and take disciplinary action under Standing Order.
- Maintain records for various projects and employees with complete confidentiality.
- Query and grievances handling of the Employees.
- Proof reading the Project Agreement before signing. Also maintaining records for hard copies of Agreements.
- Issue monthly invoices for various projects and follow up for the payments.
- Manage recruitment and induction of new employee.
- Assist with the production of marketing collateral. Coordinating with various organizations like RICS for company display at workshops.
- Coordinating with vendors and Manage vendors and keeping track of cycle of all maintenance contracts and AMCs.
- Manage petty cash and purchase of office supplies.
- Update Assets Register of the company.
- Managed and motivated employees to be productive and engaged in work.
Sr. Key Accounts Executive - Regional Global Customer Services
DHL Asia Pacific Shared Services Sdn Bhd, Malaysia
01.2009 - 01.2010
- Handling Global and Multinational on regional level from Malaysia.
- Handling customer billing enquiries and liaise with finance team for a satisfactory resolution for the customer.
- Proactively inform customers of delays & potential service failures.
- Co-ordination across various functions and working towards Continuous Process Improvement.
- Producing information for management necessary to evaluate performance vs Key performance indicators.
- Develop a working relationship with the relevant support departments to ensure they are kept up to date with all the concerns.
- Managing complaints and work towards the best possible and satisfactory resolution for the customers.
- Liaise with Sales & Operations teams to outline & implement remedial actions.
Global Customers Services – Fashion and FMCG
DHL India Pvt Ltd
05.2004 - 01.2009
- Handling Global and Multinational customers on country level.
- Providing technical advice on customs related matters to customers, including solutions design inputs for new DHL products.
- Conducting business reviews periodically to keep a check on the business growth.
- Serve as the focal point or after-sales support for the customer for all kinds of issues / queries.
- Maintain an Issue & Action log for all customers and close the issues within the specified timeline.
- Portray a professional, courteous and helpful attitude in all dealings with internal and external customers
Executive- Admin
Magus Customer Dialog Pvt. Ltd.
11.2003 - 05.2004
Territory Manager
Wander Pvt. Ltd
01.2003 - 11.2003
Education
MBA -
U.P. Technical University
01.2002
Bachelor of Science -
Guru Nanak Dev University
01.2000
Skills
- Time management
- Problem Solving
- Interpersonal skills
- Customer service
- Data entry
- Attention to detail
AWARDS
Bravo Zulu (2014) FedEx India Pvt. Ltd
The Most Supportive Executive(2009) DHL,Malaysia
Certification
Qualified G-Card under Regulation 13(5) of CBLR
Timeline
Administrator - Clearance
FedEx India Pvt. Ltd
11.2015 - 11.2023
Manager- Admin/ HR
Padgham Sweet India Pvt. Ltd
04.2011 - 08.2013
Sr. Key Accounts Executive - Regional Global Customer Services
DHL Asia Pacific Shared Services Sdn Bhd, Malaysia
01.2009 - 01.2010
Global Customers Services – Fashion and FMCG
DHL India Pvt Ltd
05.2004 - 01.2009
Executive- Admin
Magus Customer Dialog Pvt. Ltd.
11.2003 - 05.2004
Territory Manager
Wander Pvt. Ltd
01.2003 - 11.2003
MBA -
U.P. Technical University
Bachelor of Science -
Guru Nanak Dev University
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