Ritu Aggarwal
North Delta,BC
Summary
Versatile and dynamic professional with experience at Monte Cristo Bakery, adept in cake decoration and office management. Excelled in customer service and critical thinking, significantly enhancing customer satisfaction and operational efficiency. Skilled in food safety and document management, I bring a proven track record of innovation and excellence in fast-paced environments.
Developed strong organizational and multitasking abilities in fast-paced office environment. Skilled in managing schedules, coordinating meetings, and handling communications. Seeking to transition into new field, leveraging transferable skills to contribute effectively in diverse settings.
Overview
6
6
years of professional experience
Work History
Cake Decorator
Monte Cristo Bakery
06.2024 - Current
- Designed specialty cakes for weddings, birthdays, and graduations.
- Decorated cakes, cupcakes and other pastries according to customer requests.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Managed display cases to verify freshness and attractiveness of products.
- Adapted quickly to new tools or technology used in cake decoration processes, staying current with industry advancements and trends.
- Participate in inventory control,ensuring adequate supplies of icing and decoration materials are stored properly.
Office Administrator
Rajkamal Marbles
03.2019 - 02.2024
- Manage executives Calenders, Scheduled meetings and coordinate travel arrangements.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
Education
MBA - Marketing
Punjabi University
India01-2008
Bachelor of Science - Information Technology
Punjab Technical University
India01-2005
Skills
- Cake decoration
- Food handling safety
- Custom cake consultations
- Strong communication skills
- Food safety
- Customer service
- Critical thinking
- Inventory maintenance
- Office management
- File organization
- Document management
- Customer relationship management (CRM)
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Full Professional
Timeline
Cake Decorator
Monte Cristo Bakery
06.2024 - Current
Office Administrator
Rajkamal Marbles
03.2019 - 02.2024
MBA - Marketing
Punjabi University
Bachelor of Science - Information Technology
Punjab Technical University
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