Ritty Mathew
Windsor,Canada
Summary
Customer-focused professional with experience in Business Operations, HR Management , Retail and Food & Beverage Industry. Proven track record in enhancing customer experiences, streamlining operational processes, and supporting recruitment functions. Skilled in inventory management, payroll support, and employee engagement. Recognized for adaptability, teamwork, and driving positive business outcomes.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Executive Assistant ( Independent Contractor)
GirlFriday Business Solutions, LLC
07.2025 - Current
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Answered high volume of phone calls and email inquiries.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
HR Coordinator
GUVI Geek Networks
03.2023 - 09.2024
- Coordinated full - cycle recruitment processes including job postings, resume screening, and interviews
- Partnered with department heads to identify workforce needs and support staffing strategies
- Managed onboarding programs, orientations, and employee documentation for smooth integration
- Assisted with payroll processing, attendance management, and compliance reporting
- Organized training programs, employee engagement activities, and performance review support
- Acted as a point of contact for employee relations, addressing queries and ensuring HR policy compliance
- Maintained accurate employee records in HRIS systems, enabling efficient data retrieval for reporting purposes.
Retail Supervisor
United Plus Co.
07.2022 - 02.2023
- Supervised daily retail floor operations, ensuring smooth customer service and sales transactions
- Trained, coached, and motivated staff to achieve sales targets and deliver excellent service
- Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
- Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
- Coordinated merchandising displays, signage and sales enablement.
- Supported inventory management tasks including ordering stock items and conducting physical inventory counts ensuring proper stock levels.
Team Member – Kitchen Crew
KFC
11.2018 - 05.2019
- Made food according to standard recipes with requested changes for customer satisfaction.
- Operated cooking and cleaning equipment safely and efficiently
- Supported inventory checks by restocking ingredients and supplies as needed
- Maintained cleanliness of workstations, kitchen equipment, and dining areas
- Provided support to team members during peak hours to meet service demands
- Operated register to process payments and collect cash payment for order totals.
Education
Post Graduate - IBM Logistics and Supply Chain
St. Clair College
Windsor, Canada08.2026
Bachelor of Business Administration -
Madras Christian College
Chennai, India06.2022
Skills
- Customer Service & Relationship Management
- Executive Support
- Recruitment & HR Coordination
- Team Collaboration & Adaptability
Languages
English – Proficient
Native or Bilingual
Hindi – Proficient
Native or Bilingual
Certification
Professional in Human Resources (PHR)
Timeline
Executive Assistant ( Independent Contractor)
GirlFriday Business Solutions, LLC
07.2025 - Current
HR Coordinator
GUVI Geek Networks
03.2023 - 09.2024
Retail Supervisor
United Plus Co.
07.2022 - 02.2023
Team Member – Kitchen Crew
KFC
11.2018 - 05.2019
Post Graduate - IBM Logistics and Supply Chain
St. Clair College
Bachelor of Business Administration -
Madras Christian College