Rita Farh
West Hill,ON
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Managing office supplies, ordering new materials when necessary, and ensuring that office equipment (computers, printers, phones) is in working order.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Officer
Abu Dhabi Book Fair
2018.02 - 2018.07
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Assisted call-in customers with questions and orders.
- I communicated with clients regarding account services, statements, and balances.
Customer Service Officer
AL AIN University - Deanship Of Student Affairs
2015.01 - 2018.01
- Completed data entry to record call notes, suggestions, and questions.
- Helped the students to apply for a scholarship.
- Addressed students' complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Customer Service Representative
QNB Bank
2011.03 - 2013.05
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
License Certificate - English As A Second Language
SAFSS (LINC School )
Toronto, ON11.2023
Certificate - Office Administration
THE LEARNING PLACE
Toronto, ON09.2023
BBA - Business
ALEPPO UNIVERSITY
SYRIA06.2009
Skills
- Service Recommendations
- Account Management
- Inbound Call Management
- Customer Support
- Computer Skills
- Communications Skills
- Data Entry and Record-keeping.
Languages
Arabic
Native or Bilingual
English
Professional Working
Certification
- Certified Office Administration, THE LEARNING PLACE - Sep.2023
Additional Information
Greeting visitors, handling incoming and outgoing mail, and providing a professional and welcoming first point of contact for the organization.
Greeting visitors, handling incoming and outgoing mail, and providing a professional and welcoming first point of contact for the organization.
Proficiency with office software, such as word processing, spreadsheet, and presentation software, as well as familiarity with email and calendar applications.
Timeline
Customer Service Officer
Abu Dhabi Book Fair
2018.02 - 2018.07
Customer Service Officer
AL AIN University - Deanship Of Student Affairs
2015.01 - 2018.01
Customer Service Representative
QNB Bank
2011.03 - 2013.05
License Certificate - English As A Second Language
SAFSS (LINC School )
Certificate - Office Administration
THE LEARNING PLACE
BBA - Business
ALEPPO UNIVERSITY
- Certified Office Administration, THE LEARNING PLACE - Sep.2023
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