RITSA ADAMOS
Toronto,ON
Summary
Energetic Patient Care Coordinator/Administrator dedicated to efficient and effective collaboration between care teams, patients and families. Outgoing professional with collaborative and flexible approach to reaching mutually beneficial resolutions.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator/Administrator
Dentistry At Park Place - Dr. Ari Voudouris
09.2018 - Current
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Delivered excellent patient experiences and direct care.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Worked with patients to schedule tests and procedures.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Monitored patient health records for accuracy to meet compliance with healthcare guidelines.
- Provided support and guidance to patients and families to navigate healthcare systems.
- Performed as subject matter expert for case management processes.
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Facilitated communication between patients and various departments and staff.
- Trained new staff on filing, phone etiquette and other office duties.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Organized patient records and database to facilitate information storage and retrieval.
Dental Adminitrator
Bridlewood Dental Centre
05.2013 - 08.2018
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Delivered excellent patient experiences and direct care.
- Worked with patients to schedule tests and procedures.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Greeted and assisted patients with check-in procedures.
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided excellent customer service to patients and medical staff.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Followed document protocols to safeguard confidentiality of patient records.
- Organized patient records and database to facilitate information storage and retrieval.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
Education
High School Diploma -
Sir John A. Macdonald Collegiate Institute
Toronto, ON06.1988
Skills
- Medical Data Collection
- Articulate Communication
- Office Administration
- Administrative Supervision
- Insurance Practices
- Patient Relations
- Payment Collection
- Appointment Scheduling
- Organizational Standards
- Patient Flow Management
- Patient Care Coordination
- Claims Processing
- Patient Documentation
- Customer Service
- Patient Registration
- Relationship Building
- Organizational Skills
- Proficient in Exan and Tracker
- Multitasking Ability
- Patient Records Management
- Patient Outreach and Follow-Up
- Verbal and Written Communication
- Patient Care
- Patient Confidentiality
- Interpersonal Skills
- Problem Solving
- Excellent Communication
- Empathy and Compassion
- Administrative and Office Support
Languages
English
Native or Bilingual
Greek
Full Professional
French
Limited Working
Certification
- WHMIS Training - Annually
- Infection Control Training - Annually
- CPR Training - Annually
Timeline
Patient Care Coordinator/Administrator
Dentistry At Park Place - Dr. Ari Voudouris
09.2018 - Current
Dental Adminitrator
Bridlewood Dental Centre
05.2013 - 08.2018
High School Diploma -
Sir John A. Macdonald Collegiate Institute
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