Summary
Overview
Work History
Education
Skills
Languages
Timeline
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RITI SIDHU

Brampton,ON

Summary

Resourceful Technician possessing outstanding decision-making and communication skills. Creatively tries to solve problems or issues by assessing or evaluating methods and using necessary tools or software to deliver quality. Successfully establishes priorities and meets challenges head-on. Energetic customer service professional eager to deliver positive, memorable experience to every customer. Consistently exceed expectations with strong time management and multitasking abilities. Quick learner and hard worker. Results-driven IT professional with experience and CompTIA A+ certification, dedicated to providing exceptional technical support to clients. Skilled in utilizing system deployment tools, troubleshooting hardware and software issues, and maintaining client networks. Seeking a challenging IT role to leverage technical expertise and problem-solving abilities.

Overview

4
4
years of professional experience

Work History

Inbound Problem Solver

Amazon fulfilment Center
Bolton, ON
08.2020 - Current
  • Capable of troubleshooting and resolving hardware and software issues for employees
  • Regular maintenance and updates on computer systems
  • Technical support via phone, email, and in-person
  • Hands-on experience with installation and configuration of software and hardware components
  • Documented and tracked technical issues using ticketing system
  • Collaborated with team members to develop solutions for recurring technical problems.

Customer Service Representative

Walmart
Bolton, ON
03.2020 - 08.2020
  • Interacted with customers to address inquiries and resolve technical issues
  • Assisted customers in troubleshooting computer hardware and software problems
  • Managed timely and effective replacement of damaged or missing products
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management
  • Followed-through on all critical interdepartmental escalations to increase customer retention rates
  • Increased efficiency and team productivity by promoting operational best practices
  • Sought ways to improve processes and services provided
  • Trained new personnel regarding company operations, policies, and services
  • Facilitated Type orders and completed accurate to meet aggressive deadlines
  • Resolved associate, tool, and service delivery issues revealed by statistical reports.

Education

Diploma in Network Administration -

CIMT College
Malton, ON
10.2023

Masters In Computer Science -

Calorx Teachers University
Ahemdabad, India
05.2015

Skills

  • Efficiently utilize system deployment and remote connectivity tools for timely client support
  • Proficient in fielding incoming requests from ticketing system
  • Expertise in troubleshooting user problems via phone and remote control technologies
  • Experienced in participating in on-site rollout of new PCs and Notebooks
  • Competent in creating "base images" for various hardware platforms
  • Assist senior technical staff with on-site installations of hardware and network equipment
  • Perform hands-on fixes at desktop level, including software upgrades and hardware installations
  • Develop and maintain strong relationships with clients and vendors
  • Capable of managing, maintaining, and troubleshooting client networks
  • Access software updates, drivers, and knowledge bases to resolve issues effectively
  • Committed to ongoing training and attainment of manufacturer certifications
  • Comptia A certified

Languages

English

Timeline

Inbound Problem Solver

Amazon fulfilment Center
08.2020 - Current

Customer Service Representative

Walmart
03.2020 - 08.2020

Diploma in Network Administration -

CIMT College

Masters In Computer Science -

Calorx Teachers University

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RITI SIDHU