Ritika Tandan
Moncton
Summary
Driven by a strong belief in the power of teamwork, eager to embrace challenges and assume greater responsibilities. Looking ahead two years from now, vision is to become a financially secure and accomplished professional within the service industry.
Overview
16
16
years of professional experience
Work History
Luxury Representative Sales Consultant
Accor Global Reservations
05.2024 - Current
- Developed and nurtured relationships with upscale clientele to boost sales
- Handled a high volume of incoming reservation inquiries and successfully converted a significant percentage of inquiries into confirmed bookings, contributing to increased hotel revenue
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Enhanced company reputation by providing exceptional customer service and support.
Night Auditor
Four Points by Sheraton
03.2023 - 05.2024
- Managed front desk operations
- Handled guest inquiries and requests
- Ensured accuracy of financial transactions
- Trained new employees on night audit procedures
- Maintained inventory and restocked supplies
- Conducted room checks and security walks
- Resolved any guest complaints or issues promptly
Night Auditor
Fairfield Marriott
11.2022 - 03.2023
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
English Tutor
Education For All
01.2018 - 03.2022
- Enhanced students'' reading and writing skills by implementing interactive and engaging lesson plans.
- Improved students' written and verbal English skills through personalized learning programs.
- Taught students study techniques and strategies for succeeding on grammar and composition tests.
- Developed personalized tutoring sessions based on student needs, leading to improved academic performance.
Flight Attendant
Indigo Airlines
01.2009 - 04.2017
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
Education
Masters of Management -
Crandall Universit
01-2023
Bachelor of Education (BEd) -
Maharishi Dayanand University
01-2017
Bachelors in Commerce -
IASE Deemed University
Rajasthan, India01-2012
Skills
- Problem-solving
- Teamwork
- Customer support
- Data entry proficiency
- Client services
- Sales support
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Professional Working
Timeline
Luxury Representative Sales Consultant
Accor Global Reservations
05.2024 - Current
Night Auditor
Four Points by Sheraton
03.2023 - 05.2024
Night Auditor
Fairfield Marriott
11.2022 - 03.2023
English Tutor
Education For All
01.2018 - 03.2022
Flight Attendant
Indigo Airlines
01.2009 - 04.2017
Masters of Management -
Crandall Universit
Bachelor of Education (BEd) -
Maharishi Dayanand University
Bachelors in Commerce -
IASE Deemed University
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