Summary
Overview
Work History
Education
Skills
Volunteer Experience
Additional Information
Timeline
Generic

Ritika Singh

Toronto,ON

Summary

Operations Manager and talented individual with over 3 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

3
3
years of professional experience

Work History

Operations Manager

Better Mortgage
08.2021 - 05.2022


  • Outlined the primary and secondary process KPIs and metrics in collaboration with executive leadership to revamp business strategy initiatives slashing internal team condition by 17%
  • Performed succession planning by introducing hiring criteria, training and performance evaluation for management positions which increased productivity by 9%
  • Devised fresh natural disaster policy alongside Collateral stakeholders, whose successful implementation prevented approximately 5000 loan applications from potential investor pushbacks

Senior Team Lead- Valuations

BETTER MORTGAGE
06.2021 - 08.2021


  • Analyzed employee’s performance data using Excel; identified productivity parameters-Quantity, attendance, external and internal appraisal review conditions to calculate weekly individual production streamlining process and decreasing conditions by 20%
  • Formulated and implemented revised Investor review policy in accordance with residential mortgage industry guidelines and compliance regulations bringing overall rate down by 13

Team Lead - Valuations

BETTER MORTGAGE
04.2020 - 05.2021


  • Set up and assisted the process of managing aged pipeline to achieve company’s goal of minimum loan to fund cycle bringing down the population to 35% of composite pipeline
  • Administered and coordinated with human resources and learning team to develop training modules and strategies improving operational efficacy by 23%
  • Lead the team of special circumstance analysts; implemented weekly assessment report to keep in check the inflow and outflow of Investor rebuttals, borrower value disputes and loan processor escalations
  • Onboarded partnership programs with investor Ally Bank and American Express with management; identified bottlenecks, mapped out process enhancements to meet SLA of 85% as business requirements

Risk Analyst

BETTER MORTGAGE
02.2019 - 03.2020


  • Resolved Borrower Escalations and grievances associated with property valuation and reporting by raising required concerns with third party appraisal management companies
  • Alleviated Investor specific conditions (Chase,Suntrust,JPMC,Wells Fargo) on properties related to potential salability and quality issues to maintain smooth purchase and servicing
  • Collaborated with appraisal management companies (Solidify,Clear Capital,USRES) to order appraisal forms and negotiate on pricing for different states to meet internal loan to fund cycle
  • Analyzed the risk associated with collateral by reviewing residential appraisal forms in accordance to agency and bank guidelines to ensure that the appraised value is supported by comparative sales, market area, and investor regulations along with maintaining designated SLAs

Education

MBA -

Ted Rogers School of Management, Toronto Metropolitan University
12.2023

Master of Arts - Economics

Magadh University
India
07.2018

Bachelor of Arts - Economics

University of Delhi
India
07.2016

Skills

  • Cost Containment
  • Appraisal Review and Recommendations
  • Staff Training
  • Multi-Unit Operations Management
  • Workflow Planning
  • Business Process Re-Engineering
  • Complex Problems Analysis
  • JIRA
  • MS Office
  • Google Suite
  • Lucid Chart
  • Effective Communication

Volunteer Experience

  

Enactus Satyawati – New Delhi, India  2014-2016

· Project Kat Katha – Worked with sex workers of the city teaching them several vocational tasks along with notebook binding for books created by recycled wastepaper

· Project Vasundhara – Worked with ragpickers of city’s populous dumping sites to teach them to separate biodegradable and non-biodegradable wastes and connected them with paper recycling industry

Dhruv NGOGurgaon, India    2020-2021

· Volunteered with the NGO to provide and distribute clothes and food to marginalized groups and organized donation camps

Additional Information


  • Monthly Reward and Recognition @ Better Mortgage :Awarded for becoming the highest producing reviewer of the month attaining 80% above monthly target
  • Aces All Day @ Better Mortgage :Awarded by nomination from peers and management for exceptional performance in previous quarter MS Office Google Suite Lucid Chart Property valuation Quantitative Analysis Jira Project Management Escalation Resolution Vendor communication

Timeline

Operations Manager

Better Mortgage
08.2021 - 05.2022

Senior Team Lead- Valuations

BETTER MORTGAGE
06.2021 - 08.2021

Team Lead - Valuations

BETTER MORTGAGE
04.2020 - 05.2021

Risk Analyst

BETTER MORTGAGE
02.2019 - 03.2020

MBA -

Ted Rogers School of Management, Toronto Metropolitan University

Master of Arts - Economics

Magadh University

Bachelor of Arts - Economics

University of Delhi
Ritika Singh