Ritika Sharma
Pickering,ON
Summary
Highly organized and detail-oriented Administrative Assistant with two years of experience providing efficient support to executives and teams. Skilled in managing schedules, coordinating meetings, maintaining records, and handling communications. Adept at streamlining office operations, ensuring compliance with organizational standards, and delivering excellent customer service. Proficient in Microsoft Office and Google Workspace. Known for professionalism, multitasking abilities and a proactive approach to problem-solving.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Administrative Assistant
SM Autocare Ltd
Markham, Ontario
07.2022 - 08.2024
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring the accuracy and confidentiality of records.
- Professionally greeted visitors, responding to inquiries and directing them to appropriate personnel.
- Scheduled appointments between clients and customers and internal staff members.
- Managed database systems containing customer contact information.
Receptionist
Yamana Gold
Toronto, Ontario
01.2021 - 06.2021
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Verified visitors' identification cards before allowing access to the building.
- Responded to inquiries from internal staff members regarding office operations issues such as mail delivery or office equipment maintenance.
Key Holder
miniso canada
Scarborough, Ontario
04.2020 - 12.2020
- Ensured store was opened and closed in a timely manner according to company policies.
- Maintained accurate records of merchandise, inventory levels, sales, returns, and staff transactions.
- Provided customer service including cashiering, merchandising and restocking shelves.
- Reconciled daily sales receipts against cash drawer for accuracy.
- Performed daily banking duties such as deposits and withdrawals of funds from registers.
Sales Associate
Bentley Leathers
Scarborough, Ontario
04.2019 - 10.2019
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Handled customer complaints in a professional manner.
Education
Culinary Management
Centennial College
Scarborough04-2023
Hospitality Foundation
Centennial College
Scarborough 12-2019
Skills
- First Aid/CPR
- Attention to detail
- Verbal communication
- Good Telephone Etiquette
- Friendly, positive attitude
- Organization
- Planning
- Teamwork and collaboration
- Recordkeeping
- Team management
Certification
- First Aid Certification Canada
- Smart Serve Canada
- TrainCan Canada
- Microsoft Office
- Google Workspace
Languages
English
Full Professional
References
References available upon request.
Timeline
Administrative Assistant
SM Autocare Ltd
07.2022 - 08.2024
Receptionist
Yamana Gold
01.2021 - 06.2021
Key Holder
miniso canada
04.2020 - 12.2020
Sales Associate
Bentley Leathers
04.2019 - 10.2019
Culinary Management
Centennial College
Hospitality Foundation
Centennial College
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