RITIKA SHARMA

• Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
• Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
• Provided financial advisory services to clients, analyzing their financial situations and recommending appropriate banking products and services.
• Cultivated and maintained strong client relationships, resulting in increased customer satisfaction and repeat business.
• Assisted clients in managing their accounts, mainly credit and line of credit along with deposits, withdrawals, and account inquiries.
• Stayed updated on industry regulations and bank policies to ensure compliance and deliver accurate information to clients.
• Achieved performance targets and customer service benchmarks.

• Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
• Analyzed proposed technical solutions based on customer requirements.
• Identified areas for optimization, and enforced standards to enhance quality and maintainability of projects.
• Collaborated with cross-functional teams to create innovative solutions, maintaining a strong focus on technical excellence and problem-solving.
• Stayed updated on industry trends and emerging technologies to suggest and implement improvements.
• Prepared reports on project specifications, activities, or status.
• Conferring with project managers to obtain information on limitations or capabilities
• Designing and implementing workflows in line with the business requirements.
• Provided post-production support to the customers along with managing Backlog issues by using underlying domain/product understanding.
• Implemented the knowledge of business requirement and technical design to translate the requirements into understandable terms for the team members.
• Strengthened product delivery skills.
• Doing one-on-ones meetings with the team members and providing Knowledge Transfer sessions

to the other employees in the well learned areas.

• Helping team in achieving their goals.
• Effective communication with the client to understand the goals and nature of software product to

be developed .

• Inter-team coordination for issues to be resolved for the project.
• Collaborated with the product team in Netherlands

and provided direct technical/functional solutions for the customers.

• Used JIRA and Salesforce CRM to manage projects and customer.

• Developed relationships with wide range of employees, customers and vendors.
• Performed data and project management by using AGILE methodology in addition to SCRUM.
• Conducted research on the understanding of Logistics Business Model and detailed functioning of Supply Chain (domain of the product I was working for) to develop solutions.
• Sat in on disciplinary hearings to learn about conflict resolution in workplace.
• Learned and used technology systems and platforms to assist with tasks.
• Collaborated with industry professionals to learn internal business processes and best practices.