Ritika Shah

• Strategic Recruitment Leadership
• Managed full-cycle recruitment ensuring hiring plans aligned with business goals. Delivered over 80+ hires annually while maintaining fast time-to-fill for critical roles.
• Designed and streamlined scalable recruitment processes, leveraging market insights and metrics for continuous improvement.
• Talent Advisory & Stakeholder Management
• Partnered with SMTs and hiring managers to forecast talent needs and design effective hiring strategies.
• Acted as a trusted advisor by providing market insights, workforce planning guidance, and competitive intelligence to influence talent decisions.
• Built strong cross-functional relationships to ensure alignment between recruitment strategies and business objectives.
• Candidate Experience & Employer Branding
• Optimized recruitment processes to deliver transparent and inclusive candidate experience, reducing feedback delays and boosting Candidate NPS.
• Strengthening employer brand through recruitment campaigns, career site content, and talent community engagement.
• Diversity, Equity & Inclusion (DEI)
• Championed inclusive hiring practices with a focus on increasing women in tech representation and diverse leadership pipelines.
• Embedded DEI principles into recruitment processes to attract and retain top diverse talent.
• Data & Insights
• Developed expertise summaries and recruitment dashboards, translating metrics into actionable strategies that improved time-to-hire and quality-of-hire.

Achievements

• Managed high-demand MDR Stakeholders, ensuring delivery in a challenging environment.
• Built the customer success pilot team in just 4 weeks; achieved 67% female representation.
• Closed multiple critical, long-standing niche roles within the first 60 days, enabling on-time delivery of a high-impact project and mitigating potential delays.

• Established and scaled the Shared Services Recruitment Team in India from ground up, designing strategies to meet high-volume project momentum with quality hires at speed.
• Partnered with global stakeholders across North America, Europe, and the UK to align recruitment delivery with business priorities.
• Spearheaded recruitment operations, ensuring consistent fulfillment of niche and high-demand roles within aggressive timelines.
• Built, managed, and developed a team of 12 recruiters 4 in India & 8 offshore—driving training, upskilling, and process excellence to maximize recruiter productivity.
• Implemented best practices in sourcing, candidate engagement, and performance tracking, creating a high-impact recruitment engine supporting global projects.

Achievements

• Closed 150+ positions in 6 months. Established the shared services team from ground up, enabling scalable recruitment operations.

• Designed and executed hiring strategies aligned with business needs, balancing skill expertise, cost, and time-to-fill, while managing end-to-end recruitment for two key BUs (Communication-Media & Technology).
• Partnered with Sales, BU Heads, and Delivery Managers from RFP/RFI stage through project go-live, providing market intelligence, competitive ramp-up plans, and building strong technical teams.
• Anticipated future hiring needs, launched proactive hiring for niche/hot skills, and optimized bench resource deployment—reducing cost, time-to-hire, and attrition risks.
• Streamlined sourcing strategies through research, networking, referrals, and market insights, while tracking performance via dashboards covering agency, cost, hiring pyramid, vacancy types, and recruiter productivity.
• Drove candidate engagement and employer branding initiatives with Marketing & HR, enhancing hiring experience and process efficiency.
• Managed and mentored a team of 8 recruiters, training them on sourcing strategies and complex roles, while personally leading senior-level hires (Solution Architects, Technical Managers, Product Owners, Program Managers, Head/VP Engineering).
• Collaborated with Compensation & Benefits and external agencies on annual pay grids and used attrition analysis to refine hiring strategies.

Achievements

• CEO Award recipient
• League Extraordinaire Award – FY16, FY18, FY19
• Individual Excellence Award – FY15-16
• 2x KUDOS Award – Critical hiring success
• 2x Initiator Award – Candidate engagement program

• Managed end-to-end recruitment for the India line of business, leading hiring for key accounts including captives, product, and services organizations.
• Oversaw account management and mining to maximize client engagement and revenue opportunities.
• Partnered with the internal resourcing team to identify bench resources and map them to relevant projects.
• Collaborated with leadership and hiring managers through weekly and monthly reviews to forecast hiring needs, address challenges, and ensure SLA-driven delivery.
• Recommended cost-effective hiring models by providing clients with updates based on market intelligence reports.

• Led contract staffing initiatives and managed end-to-end recruitment across diverse industries and domains.
• Managed key accounts, delivering consistent monthly revenue and securing exclusivity through timely closures of niche and critical roles.
• Collaborated with stakeholders and hiring managers to ensure SLA-driven delivery, providing market intelligence and cost-effective hiring recommendations.
• Supervised a team of recruiters through task allocation, workflow monitoring, and coaching to achieve productivity and close complex requisitions.

• Progressed from individual contributor to lead a 4-member recruitment team, managing end-to-end recruitment for key client accounts.
• Strengthening client relationships, winning exclusivity with accounts and generating new revenue streams.
• Supported business growth through blended delivery models and close collaboration with the BD team to identify new opportunities.

• Led full-cycle recruitment (sourcing to placement) for client accounts, ensuring smooth hiring processes and successful placements.